ML
Monique L
1 reviews | Active since Jul 2011
04 Nov 2015, 15:15
Not willing to assist with tracker.
I have been a Matrix customer for the past 3y. I took delivery of a new Ford Ranger a week ago, and matrix is refusing to take the tracker out of my previous vehicle (which is standing at Bruma VW). I am currently paying for a tracker in a car that does not belong to me anymore! Why can't the tracker be fitted into my new vehicle? I had the exact same experience a year ago. My insurance policy states that a Matrix tracker is in my new current vehicle, if the car gets ******, I will hold Matrix responsible. QUICK TO SIGN CLIENTS INTO A 3 YEAR CONTRACT, but slow to assist with issues or give service.
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Matrix Vehicle Tracking's replyOfficial
04 Nov 2015, 16:27Hello Nicky012,
We thank you for your post and the content has been noted.
We refer you to the standard terms and conditions agreed to by you and would like to confirm that there is a mandatory notice period and applicable cancellation fee for any termination request.
We refer to the correspondence whereby a confirmation email was sent to you regarding the applicable settlement fee which is separate from your monthly premium.
Once the settlement fee has been received, your contract will then be terminated
Should you require any further assistance please do not hesitate to contact us directly.
Kind regards,
Botsana Ramashala
Tel: +***0
e-Mail: ***
www.mixtelematics.com www.matrix.co.za www.beame.co.za
Live chat: https://www.matrix.co.za/contact
We thank you for your post and the content has been noted.
We refer you to the standard terms and conditions agreed to by you and would like to confirm that there is a mandatory notice period and applicable cancellation fee for any termination request.
We refer to the correspondence whereby a confirmation email was sent to you regarding the applicable settlement fee which is separate from your monthly premium.
Once the settlement fee has been received, your contract will then be terminated
Should you require any further assistance please do not hesitate to contact us directly.
Kind regards,
Botsana Ramashala
Tel: +***0
e-Mail: ***
www.mixtelematics.com www.matrix.co.za www.beame.co.za
Live chat: https://www.matrix.co.za/contact
Matrix Vehicle Tracking's reply04 Nov 2015, 16:27
Official
Hello Nicky012,
We thank you for your post and the content has been noted.
We refer you to the standard terms and conditions agreed to by you and would like to confirm that there is a mandatory notice period and applicable cancellation fee for any termination request.
We refer to the correspondence whereby a confirmation email was sent to you regarding the applicable settlement fee which is separate from your monthly premium.
Once the settlement fee has been received, your contract will then be terminated
Should you require any further assistance please do not hesitate to contact us directly.
Kind regards,
Botsana Ramashala
Tel: +***0
e-Mail: ***
www.mixtelematics.com www.matrix.co.za www.beame.co.za
Live chat: https://www.matrix.co.za/contact
We thank you for your post and the content has been noted.
We refer you to the standard terms and conditions agreed to by you and would like to confirm that there is a mandatory notice period and applicable cancellation fee for any termination request.
We refer to the correspondence whereby a confirmation email was sent to you regarding the applicable settlement fee which is separate from your monthly premium.
Once the settlement fee has been received, your contract will then be terminated
Should you require any further assistance please do not hesitate to contact us directly.
Kind regards,
Botsana Ramashala
Tel: +***0
e-Mail: ***
www.mixtelematics.com www.matrix.co.za www.beame.co.za
Live chat: https://www.matrix.co.za/contact