MM
Mercia M
1 reviews | Active since Sept 2017
27 Aug 2025, 09:34
Not indebted
I don't owe matrix and they keep on listing me
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Replies (1)
Matrix Vehicle Tracking's replyOfficial
27 Aug 2025, 11:37Good day Mercia Molebatsi,
Thank you for your submission and for taking the time to share your concerns.
We understand how frustrating this experience must be and appreciate the opportunity to clarify. The cancellation of your contract was processed on 7 February 2025.
As per our terms and conditions (Clause 2.5.1), cancellations must be submitted in writing at least 20 business days before the expiry date, however we did not receive a formal cancellation request prior to this date.
Without a written cancellation request the contract remains active and billing continues.
We hope we have clarified any misconceptions regarding your Mix telematics account.
Regards, Customer Care Department ***
Thank you for your submission and for taking the time to share your concerns.
We understand how frustrating this experience must be and appreciate the opportunity to clarify. The cancellation of your contract was processed on 7 February 2025.
As per our terms and conditions (Clause 2.5.1), cancellations must be submitted in writing at least 20 business days before the expiry date, however we did not receive a formal cancellation request prior to this date.
Without a written cancellation request the contract remains active and billing continues.
We hope we have clarified any misconceptions regarding your Mix telematics account.
Regards, Customer Care Department ***
Matrix Vehicle Tracking's reply27 Aug 2025, 11:37
Official
Good day Mercia Molebatsi,
Thank you for your submission and for taking the time to share your concerns.
We understand how frustrating this experience must be and appreciate the opportunity to clarify. The cancellation of your contract was processed on 7 February 2025.
As per our terms and conditions (Clause 2.5.1), cancellations must be submitted in writing at least 20 business days before the expiry date, however we did not receive a formal cancellation request prior to this date.
Without a written cancellation request the contract remains active and billing continues.
We hope we have clarified any misconceptions regarding your Mix telematics account.
Regards, Customer Care Department ***
Thank you for your submission and for taking the time to share your concerns.
We understand how frustrating this experience must be and appreciate the opportunity to clarify. The cancellation of your contract was processed on 7 February 2025.
As per our terms and conditions (Clause 2.5.1), cancellations must be submitted in writing at least 20 business days before the expiry date, however we did not receive a formal cancellation request prior to this date.
Without a written cancellation request the contract remains active and billing continues.
We hope we have clarified any misconceptions regarding your Mix telematics account.
Regards, Customer Care Department ***