1 reviews | Active since Aug 2009
Not honouring client request
<p>I have contacted Matrix twice last month via their website, asking them to cancel my service with them from the end of January. The contact form asks how the client wants to be contacted, via phone or email, I have selected email both times and didn't receive a single reply from them via email. The debit order still went off on the 1st of February, so it means they haven't honoured my request. I want this debit order to be reversed and my service cancelled with immediate effect please.</p>
Matrix has just confirmed with me they have cancelled my service in January. The confirmation email was send to a different email address.
Matrix has just confirmed with me they have cancelled my service in January. The confirmation email was send to a different email address.
Fear ajras
We thank you for your post and for changing the status to satisfied.
We apologise for the inconvenience and we are delighted that your query has been resolved to your satisfaction.
Please do not hesitate to contact us should you require any assistance.
Kind regards
Thato Mashimbye
Customer Care Supervisor
***
Fear ajras
We thank you for your post and for changing the status to satisfied.
We apologise for the inconvenience and we are delighted that your query has been resolved to your satisfaction.
Please do not hesitate to contact us should you require any assistance.
Kind regards
Thato Mashimbye
Customer Care Supervisor
***