1 reviews | Active since Jan 2016
not actioned request for cancelation
Mix telematic debit was done <br> In time and cancelation was send <br> Mix claim for july 15 however the was informed by email see attachment in time to cancel the debit order and to activated cancellation in time<br> They failed to react in time and it is there error and for there cost<br> here is my email to them canceling my subscription<br> now they what to sue me for a extra month service because they did not stop the service as informed by email<br> Mixtelematic Tracker Cancelation: John H Lockem Account 569780<br> Johan Lockem 2 June 2015 at 14:14<br> To: [Email Removed]<br> MIxtelematix Tracker Protection<br> Re: Policy Number:569780 Cancellation.<br> Dear Cancellation Department,<br> I am sending you this written notice to request cancellation of my Mixtelematic Tracker policy effective<br> (With immediate Effect from 30 June 2015, as for the June Payment have already been debited from My Bank Account. <br> I would appreciate you sending me written confirmation within 7 days that the cancellation has been put into effect. .<br> Thanks you for your prompt action on this matter.<br> Sincerely,<br> ====<br> they have send a letter from Herman Stoop<br> Hammond Pole Attorneys
We thank you for bringing your query to our attention and for allowing us the opportunity to investigate.
We acknowledge receipt of your termination request forwarded to us on 12th of August 2015 and would like to advise that due to the incorrect email address we did not receive the original request and therefore could not process accordingly.
We hereby confirm that your contract was terminated in September, however your account will not be credited as it was in arrears at the time of termination.
We apologise for any inconvenience caused and hope that this will meet with your approval.
Kind regards
Botsana Ramashala
Tel: +***0
e-Mail: ***
www.mixtelematics.com www.matrix.co.za www.beame.co.za
Live chat: https://www.matrix.co.za/contact
We thank you for bringing your query to our attention and for allowing us the opportunity to investigate.
We acknowledge receipt of your termination request forwarded to us on 12th of August 2015 and would like to advise that due to the incorrect email address we did not receive the original request and therefore could not process accordingly.
We hereby confirm that your contract was terminated in September, however your account will not be credited as it was in arrears at the time of termination.
We apologise for any inconvenience caused and hope that this will meet with your approval.
Kind regards
Botsana Ramashala
Tel: +***0
e-Mail: ***
www.mixtelematics.com www.matrix.co.za www.beame.co.za
Live chat: https://www.matrix.co.za/contact