NM
Nkululeko M
1 reviews | Active since Dec 2021
04 Jul 2022, 09:46
Not a customer but still charged for services
My car had an engine failure in 2020, the car was towed by the insurer and removed under my name. Mix telematics charged me for their Beame device for the whole of 2021, I requested a settlement and I settled in May 2022, they recently sent me an invoice for July 2022. I’m not sure what this business does cause they are still not aware that they are not providing any services to me.
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Replies (1)
Matrix Vehicle Tracking's replyOfficial
04 Jul 2022, 15:36Good day Nkululeko M
Please note that we are trying to be in contact with you but you are not available.
Please note that cancellation is a month notice you requested cancellation in May meaning June was the notice month hence you were charged for it.
Please advise when is the suitable time to call and assist you.
Assuring you of our best intentions at all time.
Regards
Customer Care Department
***
Please note that we are trying to be in contact with you but you are not available.
Please note that cancellation is a month notice you requested cancellation in May meaning June was the notice month hence you were charged for it.
Please advise when is the suitable time to call and assist you.
Assuring you of our best intentions at all time.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply04 Jul 2022, 15:36
Official
Good day Nkululeko M
Please note that we are trying to be in contact with you but you are not available.
Please note that cancellation is a month notice you requested cancellation in May meaning June was the notice month hence you were charged for it.
Please advise when is the suitable time to call and assist you.
Assuring you of our best intentions at all time.
Regards
Customer Care Department
***
Please note that we are trying to be in contact with you but you are not available.
Please note that cancellation is a month notice you requested cancellation in May meaning June was the notice month hence you were charged for it.
Please advise when is the suitable time to call and assist you.
Assuring you of our best intentions at all time.
Regards
Customer Care Department
***