IM
Ishmael M

1 reviews | Active since Mar 2018

10 Mar 2018, 08:05

None response on complains

I sent them an email seeking clarity on their respond time in terms off roadside assistance and hijacking 3 weeks ago and even now my query is not responded too. I have a panic button for my car and I press it more than 4 times without them responding. Please request them to answer my email

0
Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply12 Mar 2018, 08:38
Official

Dear Ishmael Trevor Maboko

We thank you for your post and for allowing us the opportunity to speak to you.

We sincerely apologise for you experience and assure you that this is not a reflection of our overall service delivery

I refer to our telephonic discussion and confirm your query has therefore been addressed and resolved.

Kind regards

Thato Mashimbye

Customer Care Supervisor

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