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Njabulo

1 reviews | Active since Jul 2022

29 Mar 2023, 14:34

Non working devices

They are really horrible. I had an initial review about my panic button device that is not working. They called me after the review and we ran a test on the device, they confirmed it not working and told me a device would be sent within a few days. That was just to shut me up because it’s been over a month with no new device, no follow up and a horrible IVR/ contact centre services. If you are here because you want to use them, I do not recommend, try Car tracker or other services. Highly regret this contractual relationship.

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Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply30 Mar 2023, 08:47
Official
Good Day  Njabulo Mthanti,

Thank you for raising your concern to us.
 We can confirm that an agent has assisted and your request has been escalated to Technical Department.

The assisting agent will provide feedback once the inquiry has been is completed. 

Regards,
Customer Care Department
***.