TM
Thapelo M
1 reviews | Active since Jul 2018
01 Sept 2021, 11:55
Non service invoicing
This company is so unprofessional, I took their product and paid upfront all the costs and later they added VAP on my account and they can't even provide proof that I agreed to it. After successfully canceling the damn thing and invoice being credited now they keep invoicing me for 1 cent and for what I don't know. What a waste
Helpful (0)
Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
01 Sept 2021, 12:06Good Day Thapelo M
Thank your for bringing the matter to our attention.
Your account query has been escalated to our Credit Control Department for the outstanding amount to be written off.
Please accept our apologies for the inconvenience caused.
Regards
Noluthando Mabaso
Customer Care Department
***
Thank your for bringing the matter to our attention.
Your account query has been escalated to our Credit Control Department for the outstanding amount to be written off.
Please accept our apologies for the inconvenience caused.
Regards
Noluthando Mabaso
Customer Care Department
***
Matrix Vehicle Tracking's reply01 Sept 2021, 12:06
Official
Good Day Thapelo M
Thank your for bringing the matter to our attention.
Your account query has been escalated to our Credit Control Department for the outstanding amount to be written off.
Please accept our apologies for the inconvenience caused.
Regards
Noluthando Mabaso
Customer Care Department
***
Thank your for bringing the matter to our attention.
Your account query has been escalated to our Credit Control Department for the outstanding amount to be written off.
Please accept our apologies for the inconvenience caused.
Regards
Noluthando Mabaso
Customer Care Department
***
TM
Thapelo M's updateReviewer Update
01 Sept 2021, 12:09I have been patient with amix Telematics but every month is different story and I am starting to wonder what it would take for me to be heard.
TM
Thapelo M's update01 Sept 2021, 12:09
Reviewer Update
I have been patient with amix Telematics but every month is different story and I am starting to wonder what it would take for me to be heard.
Matrix Vehicle Tracking's replyOfficial
01 Sept 2021, 13:33Good Day Thapelo M
We do understand your frustration and we do apologise. We can assure you that the issue has now been rectified .
Regards
Noluthando Mabaso
Customer Care Department
***
We do understand your frustration and we do apologise. We can assure you that the issue has now been rectified .
Regards
Noluthando Mabaso
Customer Care Department
***
Matrix Vehicle Tracking's reply01 Sept 2021, 13:33
Official
Good Day Thapelo M
We do understand your frustration and we do apologise. We can assure you that the issue has now been rectified .
Regards
Noluthando Mabaso
Customer Care Department
***
We do understand your frustration and we do apologise. We can assure you that the issue has now been rectified .
Regards
Noluthando Mabaso
Customer Care Department
***