MM
Mafolo M
1 reviews | Active since Dec 2022
10 Nov 2023, 14:43
Non responsive team
I have logged a call with customer care because my unit is not working.. I still have not received a response with regards to my issues and is quite alarming because anything could happen to my car whe the tracking unit is not responding. I tried all methods of communication including email, whatsapp and Facebook to no response. I would like to understand why a business is not taking the customer issues as a matter of urgency.
Helpful (0)
Replies (2)0
Replies (2)
Matrix Vehicle Tracking's replyOfficial
13 Nov 2023, 09:54 Good Day Mafolo Annah Matenche,
Please advise on the most suitable time for us to contact you or provide us with an alternative contact number.
Regards,
Customer Care Department
***
Please advise on the most suitable time for us to contact you or provide us with an alternative contact number.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply13 Nov 2023, 09:54
Official
Good Day Mafolo Annah Matenche,
Please advise on the most suitable time for us to contact you or provide us with an alternative contact number.
Regards,
Customer Care Department
***
Please advise on the most suitable time for us to contact you or provide us with an alternative contact number.
Regards,
Customer Care Department
***
MM
Mafolo M's updateReviewer Update
13 Nov 2023, 12:55I have recently received a call from customer care. Which did not help. Is so devastating that it had to take me to write a review on this platform for your customer service to call me back regardless of the numerous emails I send with no response.. I am just puzzled that I have not received any communication from your technical team to book my vehicle for repair. Every time you agents say they will notify the technical team to call me back which never happens, maybe your technical team is based in the USA hence they never respond to urgent matters whereas we paying for the services non stop without default.
MM
Mafolo M's update13 Nov 2023, 12:55
Reviewer Update
I have recently received a call from customer care. Which did not help. Is so devastating that it had to take me to write a review on this platform for your customer service to call me back regardless of the numerous emails I send with no response.. I am just puzzled that I have not received any communication from your technical team to book my vehicle for repair. Every time you agents say they will notify the technical team to call me back which never happens, maybe your technical team is based in the USA hence they never respond to urgent matters whereas we paying for the services non stop without default.