JM
Jaco M
1 reviews | Active since Aug 2014
18 Jul 2024, 17:29
Non-functional customer care
Yesterday I logged a query, received a case number and was requested to make use of the service bot. Today I followed up and was again requested to make use of the service bot. Later I called the customer care line, but no answer. I have expected so much more from the company, which I entrusted with our vehicles. Really, you can do much better.
Helpful (0)
Replies (3)0
Replies (3)JM
Jaco M's updateReviewer Update
19 Jul 2024, 07:44Is it also a bot that replies to this complaint? I was complaining about the pathetic service and Matrix Customer Care is under the impression that I am complimenting them. Really it can't get worse. Now I have had enough, time to change service provider.
JM
Jaco M's update19 Jul 2024, 07:44
Reviewer Update
Is it also a bot that replies to this complaint? I was complaining about the pathetic service and Matrix Customer Care is under the impression that I am complimenting them. Really it can't get worse. Now I have had enough, time to change service provider.
Matrix Vehicle Tracking's replyOfficial
19 Jul 2024, 15:17Good Day Jaco Meyer,
We appreciate you raising this issue with us.
We confirm that our Client Service Representative has been in contact with you and assisted with booking arrangements the matter has been addressed and resolved.
Thank you for your patience and cooperation in this matter.
Regards,
Customer Care Department
***
We appreciate you raising this issue with us.
We confirm that our Client Service Representative has been in contact with you and assisted with booking arrangements the matter has been addressed and resolved.
Thank you for your patience and cooperation in this matter.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply19 Jul 2024, 15:17
Official
Good Day Jaco Meyer,
We appreciate you raising this issue with us.
We confirm that our Client Service Representative has been in contact with you and assisted with booking arrangements the matter has been addressed and resolved.
Thank you for your patience and cooperation in this matter.
Regards,
Customer Care Department
***
We appreciate you raising this issue with us.
We confirm that our Client Service Representative has been in contact with you and assisted with booking arrangements the matter has been addressed and resolved.
Thank you for your patience and cooperation in this matter.
Regards,
Customer Care Department
***
JM
Jaco M's updateReviewer Update
30 Jul 2024, 11:17Good day,
It's so frustrating to communicate with the Customer Care Department. I now need to update the vehicle registration number for the new installation, sent an e-mail to the Customer Care Department, was requested to do an online request via the Service Bot, then requested to do so via WhatsApp, which could not authenticate me against details on record. Please may you advise which of my details on your records are incorrect? Please call me so that we can update the vehicle registration number as the functionality to do so is not available on the Matrix App. Your processes are not consumer friendly!
Thanks,
Jaco
It's so frustrating to communicate with the Customer Care Department. I now need to update the vehicle registration number for the new installation, sent an e-mail to the Customer Care Department, was requested to do an online request via the Service Bot, then requested to do so via WhatsApp, which could not authenticate me against details on record. Please may you advise which of my details on your records are incorrect? Please call me so that we can update the vehicle registration number as the functionality to do so is not available on the Matrix App. Your processes are not consumer friendly!
Thanks,
Jaco
JM
Jaco M's update30 Jul 2024, 11:17
Reviewer Update
Good day,
It's so frustrating to communicate with the Customer Care Department. I now need to update the vehicle registration number for the new installation, sent an e-mail to the Customer Care Department, was requested to do an online request via the Service Bot, then requested to do so via WhatsApp, which could not authenticate me against details on record. Please may you advise which of my details on your records are incorrect? Please call me so that we can update the vehicle registration number as the functionality to do so is not available on the Matrix App. Your processes are not consumer friendly!
Thanks,
Jaco
It's so frustrating to communicate with the Customer Care Department. I now need to update the vehicle registration number for the new installation, sent an e-mail to the Customer Care Department, was requested to do an online request via the Service Bot, then requested to do so via WhatsApp, which could not authenticate me against details on record. Please may you advise which of my details on your records are incorrect? Please call me so that we can update the vehicle registration number as the functionality to do so is not available on the Matrix App. Your processes are not consumer friendly!
Thanks,
Jaco