Non Exsitentent Customer Service

On recommendation of the dealership, I signed up for this and was instructed where to take my car and get it fited, there after, no gudance no communication on Apps or anything that can be of assiatance to me as a user of this product. I have also noticed debit orders going off twice sometimes and thats when it clicked on me that if I need their help, I would know what to do because i cant get hold of them to even rectify this. On Sunday 2nd of February, I emailed requesting specific information.

To date, the only response was to clarify my number which I did and then nothing there after.