AM
Andre M
1 reviews | Active since Sept 2020
03 Sept 2020, 15:43
Non existing cancellation department.
Having been a Matrix client for 16 years. Now sold vehicle and want to cancel service. But ,after phoning them I was informed that I can only cancel by sending an email. Did that and received return email that my email is received. Premium got deducted. I phoned Matrix and requested to be connected to the cancelation department or person . Well ,phone rang forever. I phone again later that day. Same story . Phone rang forever.
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Matrix Vehicle Tracking's replyOfficial
03 Sept 2020, 16:34Good day Andre M,
We can confirm that an agent has contacted your and assisted with your query.
Your cancellation has been processed with the required month notice.
Assuring you of our best intentions.
Regards,
Kaya Payi
Customer Care Supervisor
***
We can confirm that an agent has contacted your and assisted with your query.
Your cancellation has been processed with the required month notice.
Assuring you of our best intentions.
Regards,
Kaya Payi
Customer Care Supervisor
***
Matrix Vehicle Tracking's reply03 Sept 2020, 16:34
Official
Good day Andre M,
We can confirm that an agent has contacted your and assisted with your query.
Your cancellation has been processed with the required month notice.
Assuring you of our best intentions.
Regards,
Kaya Payi
Customer Care Supervisor
***
We can confirm that an agent has contacted your and assisted with your query.
Your cancellation has been processed with the required month notice.
Assuring you of our best intentions.
Regards,
Kaya Payi
Customer Care Supervisor
***