Non existent feedback

Item: Matrix Vehicle Tracking
Rating: 1
Author: Christoff S

I am by no means a fan of writing bad reviews but hope it will serve as feedback to a company in desperate need of customer service training! Emails go unanswered, messages on the contact page from the website have no effect, only auto replies which are supposedly enough to inform you that your problem is being taken care of. A phone call (which I had to make) to try and resolve why my account hasn't been closed ended up in very unprofessional behavior from the consultant.

My car was sold on the 11th April, which a debit order was processed for on the 1st Apr for the full month as well as another debit order for the month of May. This is completely unreasonable to expect payment for 60 days for 11 days of usage!

This company does not deserve your money.

Helpful (0)

Replies (2)

Matrix Vehicle Tracking's replyOfficial

08 Jul 2022, 15:41

Good day Christoff S

Please note that we are trying to be in contact with you and assist with your query but you are not available.

Please advise when is the suitable time to call and assist or please provide an alternative number where we can contact you back on.

Regards
Customer Care Department
***

Matrix Vehicle Tracking's reply08 Jul 2022, 15:41

Official

Christoff S's updateReviewer Update

14 Jul 2022, 16:26

I need the extra payment for the month of May to be s****ped as well as all the notifications that there is an outstanding amount. It's unacceptable to be billed for another full month 20 days after my vehicle has been sold, even though my account has always been paid up for 6 years.
Kindly reach me in writing on email.

Christoff S's update14 Jul 2022, 16:26

Reviewer Update