RB
Roland B
1 reviews | Active since Sept 2024
04 Sept 2024, 09:27
Non-existent Customer Service & Inaccurate GPS Positioning
Their after sales service is useless! I only get "case numbers" for logged queries and promises of calls being returned. And that is where it stops.
My vehicle position details are so inaccurate and out of date, that this may raise questions from my insurance broker.
You guys are quick to accept upgrade / sales calls but not after sales related calls.
Get your act together
Helpful (0)
Replies (2)0
Replies (2)
Matrix Vehicle Tracking's replyOfficial
04 Sept 2024, 11:15Good Day Roland Benn,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
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Customer Care Department
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Matrix Vehicle Tracking's reply04 Sept 2024, 11:15
Official
Good Day Roland Benn,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
05 Sept 2024, 12:19Good Day Roland Benn,
Thank you for bringing this matter to our attention.
We acknowledge that our Client Representative has been in contact with you and confirm that matter has been addressed and assist with your request.
Your patience and cooperation in this regard are greatly appreciated.
Best regards,
Customer Care Department
***0
Thank you for bringing this matter to our attention.
We acknowledge that our Client Representative has been in contact with you and confirm that matter has been addressed and assist with your request.
Your patience and cooperation in this regard are greatly appreciated.
Best regards,
Customer Care Department
***0
Matrix Vehicle Tracking's reply05 Sept 2024, 12:19
Official
Good Day Roland Benn,
Thank you for bringing this matter to our attention.
We acknowledge that our Client Representative has been in contact with you and confirm that matter has been addressed and assist with your request.
Your patience and cooperation in this regard are greatly appreciated.
Best regards,
Customer Care Department
***0
Thank you for bringing this matter to our attention.
We acknowledge that our Client Representative has been in contact with you and confirm that matter has been addressed and assist with your request.
Your patience and cooperation in this regard are greatly appreciated.
Best regards,
Customer Care Department
***0