JL
Janice L
1 reviews | Active since Mar 2009
26 Jan 2022, 08:08
Non-existent customer service
Does this company actually exist, other than to send SMS's telling you to pay your account? I haven't owned the vehicle with the tracking device in question for some time now. I keep emailing the company in the address provided in their constant barrage of messages, telling them to stop the debit order with immediate effect and acknowledge receipt of my email - no response. I've taken to Twitter, where you can't even send them a direct message!! This has to be one of the worst companies I've ever had the misfortune to deal with - or actually not deal with because they are not interested in dealing with customers at all!!
Helpful (0)
Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
26 Jan 2022, 09:29Good Day Janice L
We can confirm that an agent has been in contact with you and has confirmed your cancellation.
Please be advised that there is a 20 business day notice when cancelling, meaning January is your notice period.
Please be advised that you are liable for the outstanding amount on your account.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that an agent has been in contact with you and has confirmed your cancellation.
Please be advised that there is a 20 business day notice when cancelling, meaning January is your notice period.
Please be advised that you are liable for the outstanding amount on your account.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply26 Jan 2022, 09:29
Official
Good Day Janice L
We can confirm that an agent has been in contact with you and has confirmed your cancellation.
Please be advised that there is a 20 business day notice when cancelling, meaning January is your notice period.
Please be advised that you are liable for the outstanding amount on your account.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that an agent has been in contact with you and has confirmed your cancellation.
Please be advised that there is a 20 business day notice when cancelling, meaning January is your notice period.
Please be advised that you are liable for the outstanding amount on your account.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
JL
Janice L's updateReviewer Update
26 Jan 2022, 10:22I have been contacted by an agent and confirm the above in your response. Just a pity that it takes having to complain on this platform to get any response from you. None of any of my precious attempts achieved any results.
JL
Janice L's update26 Jan 2022, 10:22
Reviewer Update
I have been contacted by an agent and confirm the above in your response. Just a pity that it takes having to complain on this platform to get any response from you. None of any of my precious attempts achieved any results.
Matrix Vehicle Tracking's replyOfficial
26 Jan 2022, 10:40Good day Janice L
We do apologize for the delayed response.
Regards,
Customer Care Department
***
We do apologize for the delayed response.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply26 Jan 2022, 10:40
Official
Good day Janice L
We do apologize for the delayed response.
Regards,
Customer Care Department
***
We do apologize for the delayed response.
Regards,
Customer Care Department
***