1 reviews | Active since Apr 2010
Non existent customer service
I have become very dissatisfied with MiX Telematics
I had my battery disconnected during a service and received no alerts or calls for.
I have misplaced my username and password for the online log in so when I didn’t receive and alert for my battery being disconnected I thought I would call the customer care line.
The customer care line range for 15 minutes with no answer so I sent a mail which I never got a reply to.
I put a post on the Facebook page to which I got a reply asking for a direct message with my phone number. Guess what I sent that message and still have not had a reply.
Why am I paying for a service which I am clearly not getting.
Dear Michael
We thank you for post and acknowledge the content thereof
From the outset we wish to apologise for the inconvenience caused.
We pride ourselves on superior customer service and assure you the that this is not a reflection of our overall service delivery.
I refer to our telephonic discussion and confirm that your query has been addressed.
Should you require any further assistance please do not hesitate to contact me directly.
Kind regards.
Thato Mashimbye
Customer care Supervisor
***
Dear Michael
We thank you for post and acknowledge the content thereof
From the outset we wish to apologise for the inconvenience caused.
We pride ourselves on superior customer service and assure you the that this is not a reflection of our overall service delivery.
I refer to our telephonic discussion and confirm that your query has been addressed.
Should you require any further assistance please do not hesitate to contact me directly.
Kind regards.
Thato Mashimbye
Customer care Supervisor
***