PV
Pat V
1 reviews | Active since Jul 2011
14 May 2019, 08:49
Non existant communications
I made a big mistake last week, when I dealt with MiXTelematics without doing a prior check on their reputation in HelloPeter! I am now trying to effect a cancellation with them, but it seems that like other users I just get ignored. Emails get a robotic acknowledge that “my case number has been logged”, and then nothing; a fax to them doesn’t even get that. Trying to follow up on the case number just gets a message saying this issue has been resolved! I am now at a loss as to what further steps I can take.
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Replies (3)
Matrix Vehicle Tracking's replyOfficial
14 May 2019, 09:07Good Day Pat V
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
Matrix Vehicle Tracking's reply14 May 2019, 09:07
Official
Good Day Pat V
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
PV
Pat V's updateReviewer Update
14 May 2019, 14:27I must confess that within 2 hours of posting my review I had a phone call from George at MiXTelematics Customer Care. He explained a number of issues; it shows that they can respond quickly. Thank you George.
PV
Pat V's update14 May 2019, 14:27
Reviewer Update
I must confess that within 2 hours of posting my review I had a phone call from George at MiXTelematics Customer Care. He explained a number of issues; it shows that they can respond quickly. Thank you George.
Matrix Vehicle Tracking's replyOfficial
14 May 2019, 15:49Good Day Pat V
Thank you for allowing us the opportunity to speak to you in regards to your query.
Kindly note that the account information you have requested has been e-mailed to you as per our discussion.
Please accept our apologies for the inconvenience caused.
Kind Regards
Noluthando Mabaso
Customer Care Department
***
Thank you for allowing us the opportunity to speak to you in regards to your query.
Kindly note that the account information you have requested has been e-mailed to you as per our discussion.
Please accept our apologies for the inconvenience caused.
Kind Regards
Noluthando Mabaso
Customer Care Department
***
Matrix Vehicle Tracking's reply14 May 2019, 15:49
Official
Good Day Pat V
Thank you for allowing us the opportunity to speak to you in regards to your query.
Kindly note that the account information you have requested has been e-mailed to you as per our discussion.
Please accept our apologies for the inconvenience caused.
Kind Regards
Noluthando Mabaso
Customer Care Department
***
Thank you for allowing us the opportunity to speak to you in regards to your query.
Kindly note that the account information you have requested has been e-mailed to you as per our discussion.
Please accept our apologies for the inconvenience caused.
Kind Regards
Noluthando Mabaso
Customer Care Department
***