HS
Henny S

1 reviews | Active since Feb 2011

03 Aug 2015, 11:02

Non disclosure

I called Mixtelematics and bought a beame. It was fitted and all documentation was sent to me. The vehicle was subsequently written off and when i called in to get the unit remived and re fitted i was told that it was impossible and that i will have to pay a R400 cancellation fee. Furthermore i will have to purchase a new unit and have that new unit fitted to my new car. <br> <br> Nowhere in the documentation that was sent to me was anything stated that i will have to pay the unit that is in my current vehicle off nor does it say anything about not being able to move from vehicles<br> <br> This is dishonest and bad business practice you are in essence *****ing from yoir clients

0
Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply03 Aug 2015, 12:37
Official
Hello h3nnys,

We sincerely apologise for the inconvenience caused and would like to assure you that this in no way reflects on the level of care we provide our customers.

I refer to your telephonic discussion with Boitumelo confirming that your, contract will be cancelled and the cancellation settlement fee will be waived as soon as we installation the new tracking device on your new vehicle

I will remain in contact with you in order to ensure your satisfaction.


Bongani Motloung
Junior Operations Manager
Tel +27 (0) 11 ***
Fax +27 (0) 11 ***
***
www.mixtelematics.co.za