RP
Rina P
1 reviews | Active since Mar 2020
16 Mar 2021, 15:10
NON-DELIVERANCE ON PROMISES
I have reported this business on a previous occasion and their accounts manager contacted me to inform me that they will cancel this service, much to my surprise this morning I have noticed that they once again send a debit order to the amount of R303+ through my bank account and this after the lady told me that they will cancel the service and close my account AND if applicable, will refund me.
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Replies (2)
Matrix Vehicle Tracking's replyOfficial
16 Mar 2021, 15:41Good Day Rina P
We can confirm that an agent did speak to you on the 05/03/2021 and did confirm that credits have been processed and we are awaiting the Finance Department to approve.
The debit order request had already been sent through on the 25th of February to go off in March, we do apologise for that.
We have sent an urgent request for the Finance Department to approve the credits.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that an agent did speak to you on the 05/03/2021 and did confirm that credits have been processed and we are awaiting the Finance Department to approve.
The debit order request had already been sent through on the 25th of February to go off in March, we do apologise for that.
We have sent an urgent request for the Finance Department to approve the credits.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply16 Mar 2021, 15:41
Official
Good Day Rina P
We can confirm that an agent did speak to you on the 05/03/2021 and did confirm that credits have been processed and we are awaiting the Finance Department to approve.
The debit order request had already been sent through on the 25th of February to go off in March, we do apologise for that.
We have sent an urgent request for the Finance Department to approve the credits.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that an agent did speak to you on the 05/03/2021 and did confirm that credits have been processed and we are awaiting the Finance Department to approve.
The debit order request had already been sent through on the 25th of February to go off in March, we do apologise for that.
We have sent an urgent request for the Finance Department to approve the credits.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
RP
Rina P's updateReviewer Update
16 Mar 2021, 16:06Thank you for your prompt response.
RP
Rina P's update16 Mar 2021, 16:06
Reviewer Update
Thank you for your prompt response.