SG
Sherie Garnet-Hall
1 reviews | Active since Feb 2013
04 Jun 2019, 10:55
NON COMMUNICATION
Well what can I say, non communication, they don't return your calls or respond to your emails and you never know if they even exist. Been trying to contact them now for over a month and I am still waiting for my call or should I say response.
Helpful (0)
Replies (2)0
Replies (2)
Matrix Vehicle Tracking's replyOfficial
04 Jun 2019, 11:30We thank you for your post and for allowing us to speak to you.
Please accept our sincere apologies for the inconvenience. This is certainly not the level of care we strive for and appreciate the opportunity to change this experience into a positive.
I refer to your discussion with our service advisor and confirm your query is being attended to.
We will remain in contact to ensure your satisfaction.
Kind regards
Noluthando Mabaso
Customer Care Department
***
Please accept our sincere apologies for the inconvenience. This is certainly not the level of care we strive for and appreciate the opportunity to change this experience into a positive.
I refer to your discussion with our service advisor and confirm your query is being attended to.
We will remain in contact to ensure your satisfaction.
Kind regards
Noluthando Mabaso
Customer Care Department
***
Matrix Vehicle Tracking's reply04 Jun 2019, 11:30
Official
We thank you for your post and for allowing us to speak to you.
Please accept our sincere apologies for the inconvenience. This is certainly not the level of care we strive for and appreciate the opportunity to change this experience into a positive.
I refer to your discussion with our service advisor and confirm your query is being attended to.
We will remain in contact to ensure your satisfaction.
Kind regards
Noluthando Mabaso
Customer Care Department
***
Please accept our sincere apologies for the inconvenience. This is certainly not the level of care we strive for and appreciate the opportunity to change this experience into a positive.
I refer to your discussion with our service advisor and confirm your query is being attended to.
We will remain in contact to ensure your satisfaction.
Kind regards
Noluthando Mabaso
Customer Care Department
***
SG
Sherie Garnet-Hall's updateReviewer Update
05 Jun 2019, 14:40Well I guess it helps to make your voice heard. Thank you to Curt who promptly contacted me almost immediately after my post and he assisted me and was very friendly and helpful, so thank you very much for that
SG
Sherie Garnet-Hall's update05 Jun 2019, 14:40
Reviewer Update
Well I guess it helps to make your voice heard. Thank you to Curt who promptly contacted me almost immediately after my post and he assisted me and was very friendly and helpful, so thank you very much for that