DG
DARREN G
1 reviews | Active since Oct 2012
11 Mar 2016, 07:45
NOBODY GOT BACK TO ME REGARDING REPAIRS
I called to do a systems check and was told that i need to book my car in to check why there is no signal from the device. My reference is *** and this was given to me about two days ago. I initially called four days ago and but they tried to get me to upgrade. despite a few calls i was then told that someone was going to call me but i am still waiting. My car is insured and i am sure that i will not be covered if my car is ******. I will simply get Scorpion Legal to claim for my loss from Matrix. I also requested a copy of my contract but could not get it. How does this company operate?Will i be given back my money for the time that i was informed that there was no signal?
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Matrix Vehicle Tracking's replyOfficial
11 Mar 2016, 09:10Hello DARREN G :-),
We thank you for your post and for allowing us the opportunity to respond.
We sincerely apologise for you experience and assure you that this matter will be dealt with internally.
I refer to our telephonic discussion and confirm that the matter is receiving our highest priority and will be resolved shortly.
I will remain in contact with you in order to ensure your satisfaction.
Kind regards
Thato Mashimbye
Tel +27 (0) 11 ***
Email ***
www.mixtelematics.com
We thank you for your post and for allowing us the opportunity to respond.
We sincerely apologise for you experience and assure you that this matter will be dealt with internally.
I refer to our telephonic discussion and confirm that the matter is receiving our highest priority and will be resolved shortly.
I will remain in contact with you in order to ensure your satisfaction.
Kind regards
Thato Mashimbye
Tel +27 (0) 11 ***
Email ***
www.mixtelematics.com
Matrix Vehicle Tracking's reply11 Mar 2016, 09:10
Official
Hello DARREN G :-),
We thank you for your post and for allowing us the opportunity to respond.
We sincerely apologise for you experience and assure you that this matter will be dealt with internally.
I refer to our telephonic discussion and confirm that the matter is receiving our highest priority and will be resolved shortly.
I will remain in contact with you in order to ensure your satisfaction.
Kind regards
Thato Mashimbye
Tel +27 (0) 11 ***
Email ***
www.mixtelematics.com
We thank you for your post and for allowing us the opportunity to respond.
We sincerely apologise for you experience and assure you that this matter will be dealt with internally.
I refer to our telephonic discussion and confirm that the matter is receiving our highest priority and will be resolved shortly.
I will remain in contact with you in order to ensure your satisfaction.
Kind regards
Thato Mashimbye
Tel +27 (0) 11 ***
Email ***
www.mixtelematics.com