CN
Clive N
1 reviews | Active since Nov 2010
22 Oct 2019, 15:13
NO WONDER INSURERS ADVICE YOU NOT TO USE MATRIX ANYMORE
Eighteen months after my wife bought a car MiX Telematics have unilaterally, without any notice to us, cancelled the agreement they have with us for the tracking device. The reason for this is they have suddenly realised that they did not receive the amount from the dealership for the contract that was paid over to the dealership. Despite my wife having an agreement with Mix Telematics they are saying their client is the dealership and they have no responsibility to us. Their customer service people are also rude, ******** and totally unhelpful.
Helpful (0)
Replies (2)0
Replies (2)
Matrix Vehicle Tracking's replyOfficial
22 Oct 2019, 15:59Good Day Clive N
Thank you kindly for allowing us the opportunity to investigate your query.
Thank you kindly for allowing us the opportunity to investigate your query.
As per our telephone conversation We confirm that the unit is activated and currently communicating.
Kindly forward us the proof of payment in order to enable us to have it allocated to your account as discussed in order to enable us to have the query resolved.
Regards
Noluthando Mabaso
***
Customer Care Department
Regards
Noluthando Mabaso
***
Customer Care Department
Matrix Vehicle Tracking's reply22 Oct 2019, 15:59
Official
Good Day Clive N
Thank you kindly for allowing us the opportunity to investigate your query.
Thank you kindly for allowing us the opportunity to investigate your query.
As per our telephone conversation We confirm that the unit is activated and currently communicating.
Kindly forward us the proof of payment in order to enable us to have it allocated to your account as discussed in order to enable us to have the query resolved.
Regards
Noluthando Mabaso
***
Customer Care Department
Regards
Noluthando Mabaso
***
Customer Care Department
CN
Clive N's updateReviewer Update
25 Oct 2019, 10:50Mix Telematics lies and incompetence were exposed as they were unable to provide any of the proof required to justify their claims. Unfortunately you get a total mess when you combine a pathetic company like Mix with an equally *********** dealership.
For 17 months Mix have been providing a service for which they now say no contract was ever signed. Truly unbelievable. The end result is that a new tracking unit will be installed with hopefully a more competent company.
For 17 months Mix have been providing a service for which they now say no contract was ever signed. Truly unbelievable. The end result is that a new tracking unit will be installed with hopefully a more competent company.
CN
Clive N's update25 Oct 2019, 10:50
Reviewer Update
Mix Telematics lies and incompetence were exposed as they were unable to provide any of the proof required to justify their claims. Unfortunately you get a total mess when you combine a pathetic company like Mix with an equally *********** dealership.
For 17 months Mix have been providing a service for which they now say no contract was ever signed. Truly unbelievable. The end result is that a new tracking unit will be installed with hopefully a more competent company.
For 17 months Mix have been providing a service for which they now say no contract was ever signed. Truly unbelievable. The end result is that a new tracking unit will be installed with hopefully a more competent company.