No update on credit report

Item: Matrix Vehicle Tracking
Rating: 1
Author: Unhappy C

3 months ago I made payment to settle my arrears and to this day my credit report has STILL not been updated, despite the many efforts I have tried (sending emails and calling).

All I keep getting when I call is that it will be updated, there has been no response to the many emails I have sent in the previous months.

Helpful (0)

Replies (2)

Matrix Vehicle Tracking's replyOfficial

17 Sept 2025, 20:56

Good Day,

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.

Please anticipate feedback shortly.

Regards,

Customer Care Department

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Matrix Vehicle Tracking's reply17 Sept 2025, 20:56

Official

Good Day,

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.

Please anticipate feedback shortly.

Regards,

Customer Care Department

***

Matrix Vehicle Tracking's replyOfficial

18 Sept 2025, 09:51

Good day,

This is to confirm that we have sent an email communication requesting your Mixtelematics data. The information is required to assist you further with your query and ensure we provide accurate support.

Kindly check your inbox and share the requested data at your earliest convenience.

Should you have any questions or need assistance with retrieving the data, please feel free to reach out.

Thank you for your cooperation.

Best regards,

Customer Care Department

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Matrix Vehicle Tracking's reply18 Sept 2025, 09:51

Official

Good day,

Kindly check your inbox and share the requested data at your earliest convenience.

Should you have any questions or need assistance with retrieving the data, please feel free to reach out.

Thank you for your cooperation.

Best regards,

Customer Care Department

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