CS
CRAIG S
1 reviews | Active since Mar 2015
20 Mar 2015, 13:10
NO TECHNICAL FEED BACK
I have problems with live tracking updating anything from 1 hour to 8 hours behind the vehicle's actual position on the net. I have phoned 3 times in 3 days and am still waiting for a technical person to contact me.<br> Today I have asked to speak to a director to explain to him how I feel about paying for a service that I am not getting on my 8 vehicles that I have registered with MATRIX. I was told that under no circumstances could I speak to a director as this company has protocols. It is about time that somebody in authority takes responsibility and call me to rectify the situation.
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Matrix Vehicle Tracking's replyOfficial
20 Mar 2015, 15:41Hello SHAMBIES,
Thank you for bringing your query to our attention and allowing us the opportunity to assist
We sincerely apologise for any inconvenience that may have been caused and wish to assure you of our closest attention at all times.
I refer to your telephonic discussion with Prashanth Kewalpershad and confirm that the issue is being attended too by our IT and Technical department.
Should you have any queries fell free to contact me direct on the contact details provided below.
Bongani Motloung
Junior Operations Manager
Tel +27 (0) 11 ***
Fax +27 (0) 11 ***
Thank you for bringing your query to our attention and allowing us the opportunity to assist
We sincerely apologise for any inconvenience that may have been caused and wish to assure you of our closest attention at all times.
I refer to your telephonic discussion with Prashanth Kewalpershad and confirm that the issue is being attended too by our IT and Technical department.
Should you have any queries fell free to contact me direct on the contact details provided below.
Bongani Motloung
Junior Operations Manager
Tel +27 (0) 11 ***
Fax +27 (0) 11 ***
Matrix Vehicle Tracking's reply20 Mar 2015, 15:41
Official
Hello SHAMBIES,
Thank you for bringing your query to our attention and allowing us the opportunity to assist
We sincerely apologise for any inconvenience that may have been caused and wish to assure you of our closest attention at all times.
I refer to your telephonic discussion with Prashanth Kewalpershad and confirm that the issue is being attended too by our IT and Technical department.
Should you have any queries fell free to contact me direct on the contact details provided below.
Bongani Motloung
Junior Operations Manager
Tel +27 (0) 11 ***
Fax +27 (0) 11 ***
Thank you for bringing your query to our attention and allowing us the opportunity to assist
We sincerely apologise for any inconvenience that may have been caused and wish to assure you of our closest attention at all times.
I refer to your telephonic discussion with Prashanth Kewalpershad and confirm that the issue is being attended too by our IT and Technical department.
Should you have any queries fell free to contact me direct on the contact details provided below.
Bongani Motloung
Junior Operations Manager
Tel +27 (0) 11 ***
Fax +27 (0) 11 ***