IS
Ina-Marie Smit
1 reviews | Active since Oct 2014
17 Jun 2015, 10:47
\No show"on call from call centre regarding query"""
Good day<br> <br> After my previous complaint regarding monthly subscriptions being deducted months after my policy was cancelled, I quickly received a call from Noluthando at the Matrix Call Centre with a conversation ending in<br> \Mam
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Matrix Vehicle Tracking's replyOfficial
17 Jun 2015, 11:41Hello inamariesmit,
We sincerely apologise for any inconvenience that may have been caused and wish to assure you of our closest attention at all times.
I have been trying to get hold of you with no luck, to confirm that the contract is cancelled.
A credit is being processed for the months we have debited your account. The money will be in account on 19-June-2015.
I will remain in contact with you in order to ensure your satisfaction.
Should you have any queries fell free to contact me direct, my number is ***.
Bongani Motloung
Junior Operations Manager
Tel +27 (0) 11 ***
Fax +27 (0) 11 ***
***
www.mixtelematics.co.za
We sincerely apologise for any inconvenience that may have been caused and wish to assure you of our closest attention at all times.
I have been trying to get hold of you with no luck, to confirm that the contract is cancelled.
A credit is being processed for the months we have debited your account. The money will be in account on 19-June-2015.
I will remain in contact with you in order to ensure your satisfaction.
Should you have any queries fell free to contact me direct, my number is ***.
Bongani Motloung
Junior Operations Manager
Tel +27 (0) 11 ***
Fax +27 (0) 11 ***
***
www.mixtelematics.co.za
Matrix Vehicle Tracking's reply17 Jun 2015, 11:41
Official
Hello inamariesmit,
We sincerely apologise for any inconvenience that may have been caused and wish to assure you of our closest attention at all times.
I have been trying to get hold of you with no luck, to confirm that the contract is cancelled.
A credit is being processed for the months we have debited your account. The money will be in account on 19-June-2015.
I will remain in contact with you in order to ensure your satisfaction.
Should you have any queries fell free to contact me direct, my number is ***.
Bongani Motloung
Junior Operations Manager
Tel +27 (0) 11 ***
Fax +27 (0) 11 ***
***
www.mixtelematics.co.za
We sincerely apologise for any inconvenience that may have been caused and wish to assure you of our closest attention at all times.
I have been trying to get hold of you with no luck, to confirm that the contract is cancelled.
A credit is being processed for the months we have debited your account. The money will be in account on 19-June-2015.
I will remain in contact with you in order to ensure your satisfaction.
Should you have any queries fell free to contact me direct, my number is ***.
Bongani Motloung
Junior Operations Manager
Tel +27 (0) 11 ***
Fax +27 (0) 11 ***
***
www.mixtelematics.co.za