LN
Lerato N

1 reviews | Active since Aug 2015

15 May 2024, 15:27

NO SETTLEMENT LETTER! HARRASED BY THIRD PARTY AGENT!

Over the past two years I have been struggling to get my name off the credit bureau because of the above company. I had a tracking system installed in my vehicle (year 2020). Then when I left my then job. I cancelled the contract and asked for the settlement amount. I got settlement amount and I paid it, next I got a confirmation of my cancellation of their contract. I am now being hustled by unknown third party agents demanding I pay money relating to "my" telematics account. And they have even handed the account to credit Bureaus?! I have been trying to contact the customer service and called several times and there has not been any assistance.

I would like to get a direct contact to get a settlement letter!

I believe this is very damaging and very unfair for any company to operate the way this company is operating.

0
Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply16 May 2024, 11:25
Official
Good Day Lerato Ncongwane,

Thank you for allowing us the opportunity to speak to you regarding your query.

We confirm that our Accounts Consultant has been in contact with you and actively addressed your inquiry.

We apologies for the inconvenience caused.

Customer Care Department
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