MD
Massimo D
1 reviews | Active since Aug 2009
19 Jan 2016, 07:39
No service wrong prices
I have been trying to get my MX2 device to work online on the tracking website to view where my car is. i have had a problem where the car does not update anymore but when i test the track with the company itself and call in it work perfectly. i then get told to replace the device. i don't feel that i should pay for something thanks is working still. i then agree to swap unit out for the same unit but i have not been told yet. i have taken out a new tracker with prop to this fight and they have out on a separate account too.<br> at least may i have some sort of service
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Matrix Vehicle Tracking's replyOfficial
19 Jan 2016, 09:09Hello Massimo Dr,
We thank you for bringing your query to our attention and for allowing us the opportunity to assist.
I refer to our telephonic discussion and confirm that arrangements for the upgrade of your legacy device is currently underway.
Once the upgrade has been completed I will be in contact with you to ensure your access to the online tracking as well as your satisfaction.
Should you require any assistance kindly contact me directly on the information provided below.
Assuring you of our closest attention at all times.
Kind regards
Thato Mashimbye
Tel +27 (0) 11 ***
Email ***
We thank you for bringing your query to our attention and for allowing us the opportunity to assist.
I refer to our telephonic discussion and confirm that arrangements for the upgrade of your legacy device is currently underway.
Once the upgrade has been completed I will be in contact with you to ensure your access to the online tracking as well as your satisfaction.
Should you require any assistance kindly contact me directly on the information provided below.
Assuring you of our closest attention at all times.
Kind regards
Thato Mashimbye
Tel +27 (0) 11 ***
Email ***
Matrix Vehicle Tracking's reply19 Jan 2016, 09:09
Official
Hello Massimo Dr,
We thank you for bringing your query to our attention and for allowing us the opportunity to assist.
I refer to our telephonic discussion and confirm that arrangements for the upgrade of your legacy device is currently underway.
Once the upgrade has been completed I will be in contact with you to ensure your access to the online tracking as well as your satisfaction.
Should you require any assistance kindly contact me directly on the information provided below.
Assuring you of our closest attention at all times.
Kind regards
Thato Mashimbye
Tel +27 (0) 11 ***
Email ***
We thank you for bringing your query to our attention and for allowing us the opportunity to assist.
I refer to our telephonic discussion and confirm that arrangements for the upgrade of your legacy device is currently underway.
Once the upgrade has been completed I will be in contact with you to ensure your access to the online tracking as well as your satisfaction.
Should you require any assistance kindly contact me directly on the information provided below.
Assuring you of our closest attention at all times.
Kind regards
Thato Mashimbye
Tel +27 (0) 11 ***
Email ***