No service rendered, but still expect you to pay

Good day, I want to add my voice to the countless others out there. I have tested my unit through the WhatsApp channel on the 4th of March 2024. I was informed that my device has not responded, and that the battery needs to be replaced. I promptly send an email to *** to report it. I was bombarded with reference numbers. Two days went by, and nothing happened, so I followed up on the 6th of March. Another torrent of reference numbers, but no action. By the middle of March, I decided I had enough of this no service and cancelled my contract. On the 10th of April (more than a month later) a lady phoned me regarding my defective battery. One would think that in their business they would realize the importance of functioning equipment. Worst of all is that they still expect me to pay for the last month even though I have proof that my reported unit is not operational. In other words, in spite of countless reference numbers no service at all was delivered. I also find it quite unbelievable that their debt collection and customer care departments function in total isolation from one another. I realized this after receiving numerous calls about my "unpaid debt". The agent didn't know or wasn't interested in the fact that there are outstanding customer care issues. To summarize I wouldn't recommend them to anyone - please stay away.