GA
George A
1 reviews | Active since Mar 2024
22 Apr 2024, 10:49
No service or response to the fault we are having with THEIR product.
Terrible "service" if I can even call it service, the emergency button stopped working nearly 3 months ago, I have phoned Customer Care about 25 times, reported it 4 times eventually, emailed as well 4 times and getting no response or fix.
The remote it part of the service offered , I have received no rebate or discount for limited service received. I can't imagine what will happen if the car gets ******, will they even recover it ? I want o cancel the contract due to the POOR service and not holding up your end of the agreement !
Helpful (0)
Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
22 Apr 2024, 14:45Good Day George Anestidis,
Thank you for allowing us the opportunity to speak to you regarding your query.
We can confirm that the Technical Consultant has been in contact with you and assisted with booking arrangements.
Regards,
Customer Care Department
***
Thank you for allowing us the opportunity to speak to you regarding your query.
We can confirm that the Technical Consultant has been in contact with you and assisted with booking arrangements.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply22 Apr 2024, 14:45
Official
Good Day George Anestidis,
Thank you for allowing us the opportunity to speak to you regarding your query.
We can confirm that the Technical Consultant has been in contact with you and assisted with booking arrangements.
Regards,
Customer Care Department
***
Thank you for allowing us the opportunity to speak to you regarding your query.
We can confirm that the Technical Consultant has been in contact with you and assisted with booking arrangements.
Regards,
Customer Care Department
***
GA
George A's updateReviewer Update
22 Apr 2024, 15:37I got a phone call yes, but no solution, replacement or details since then.
Which email or phone number will they be sending the code to ?
Which email or phone number will they be sending the code to ?
GA
George A's update22 Apr 2024, 15:37
Reviewer Update
I got a phone call yes, but no solution, replacement or details since then.
Which email or phone number will they be sending the code to ?
Which email or phone number will they be sending the code to ?
GA
George A's updateReviewer Update
07 Jun 2024, 13:39Your app doesnt work, when you load in its just grey in colour, cannot track the vehicle ... I was told to delete the app and re sign in but it didn;t work :/
GA
George A's update07 Jun 2024, 13:39
Reviewer Update
Your app doesnt work, when you load in its just grey in colour, cannot track the vehicle ... I was told to delete the app and re sign in but it didn;t work :/