JC
Joe C
1 reviews | Active since Nov 2019
03 Mar 2026, 10:22
No service , No help
Been trying to cancel my account with them . My account expired last year . I have been on a month to month . Contacted them in January 2026 to cancel . Every month since then they keep debiting my account . Watch out for these guys . No customer service and NO help . Stay away from them . When you phone them to cancel , they put you on hold and don't get back to you .
Helpful (0)
Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
03 Mar 2026, 10:34Good Day Joe Carmo,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Customer Care Department
***
Matrix Vehicle Tracking's reply03 Mar 2026, 10:34
Official
Good Day Joe Carmo,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
05 Mar 2026, 12:44Good day Joe Carmo,
This serves as confirmation that you have been contacted, and the above matter has been resolved
Should you require any further assistance, please feel free to send us an e-mail at ***.
Regards,
Customer Care Department
***
Customer Care Department
***
Matrix Vehicle Tracking's reply05 Mar 2026, 12:44
Official
Good day Joe Carmo,
This serves as confirmation that you have been contacted, and the above matter has been resolved
Should you require any further assistance, please feel free to send us an e-mail at ***.
Regards,
Customer Care Department
***
Customer Care Department
***
JC
Joe C's updateReviewer Update
05 Mar 2026, 12:58A lady by the name of Caroline Madube contacted me and was extremely helpful ( I hope she sees this message ) . Thank you Caroline , you were extremely helpful and professional when I was still upset . Thank you for being cool to me .
I don't know how to change the 1 star to 5 star , so I am going to do a new review to make sure it's a 5 star .
I don't know how to change the 1 star to 5 star , so I am going to do a new review to make sure it's a 5 star .
JC
Joe C's update05 Mar 2026, 12:58
Reviewer Update
A lady by the name of Caroline Madube contacted me and was extremely helpful ( I hope she sees this message ) . Thank you Caroline , you were extremely helpful and professional when I was still upset . Thank you for being cool to me .
I don't know how to change the 1 star to 5 star , so I am going to do a new review to make sure it's a 5 star .
I don't know how to change the 1 star to 5 star , so I am going to do a new review to make sure it's a 5 star .