No service, No accountability, No responsibility, Very expensive mistake

They set their systems up in such a manner that no one can be held responsible for anything, everything is decentralised and it seems that the fitment centres handle everything.

I was told several lies when I was convinced to use their units. 1- I was told that there will be no cancellation fee if I wanted to cancel, that is not true, if you want to cancel they require total payment of the remaining value of the contract. 2- I was told that there is no way that the units will affect the battery life of my vehicles. Soon(within a week or two) after fitment of about 20 vehicle , every single one of their batteries died.

over and above that They made several mistakes when fitting the units to the vehicles, they entered the incorrect License plate numbers, Vin numbers vehicle models and even colours. it took weeks ton try and fix all their mistakes. And The units dont work anymore( I did report this and got no assistance of anykind) I cannot track any of my vehicles, the last time they updated on any of the remaining 18 vehicles was during june of 2025

in July of 2025 I informed them that I am looking to cancel the units because I can see that in the near future I will not be able to afford them anymore(and they dont work) , and I would like to see if it would be possible to reduce or waive the cancellation fee. I received absolutely no feedback on that issue, they did not even give me a statement of how much it would actually cost to do the cancellation. I just got Zero feedback on that issue. I tried calling their numbers and no one ever answers. And now My money is finished, as I predicted and informed them, and I am not able to afford any kind of monthly payment or cancellation fee. I reached out and tried calling to see what we should do, and no one has answered a phone call or any of my emails. And I am stuck. Thus I am writing this review with the hopes of getting any kind of feedback.

Hi Matrix, come on, please do something, I would love just to speak with someone, anyone that is actually employed at matrix. Please