EB
Evette B
1 reviews | Active since Mar 2021
06 Jun 2022, 11:35
NO service for 2 MONTHS AND NOW I OWE MONEY ON A SOLD AND INACTIVE DEVICE !!!!?????
So get this. I cancel my subscription woth beame on the 16th OF APRIL 2022. I sold my car AND the device is not active anymore even. I get NO RESPONSE. I keep emailing different accounts and phone different numbers, I GET NO RESPONSE. BUT they keep deducting money. NOW 2 MONTHS LATER THEY PHONE ME AND TELL ME I OWE X AMOUNT OF MONEY!!!!!! OR THEY WILL HAND ME OVER TO THE CREDIT Bureaus!!!! So THEY DON'T ANSWER AN EMAIL OR A PHONE FOR 2 MONTHS BUT I am the wrong one and I owe money for an inactive device in a car who is no longer mine. Which I informed them of 2 MONTHS AGO????!!!!!!!
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Replies (2)0
Replies (2)
Matrix Vehicle Tracking's replyOfficial
06 Jun 2022, 12:11Good day Evette B,
Thank you for taking our call and allowing us to assist with your query.
As per the conversation, the breakdown of the outstanding amount will be sent to you, kindly reply with the proof of payment as stated.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Thank you for taking our call and allowing us to assist with your query.
As per the conversation, the breakdown of the outstanding amount will be sent to you, kindly reply with the proof of payment as stated.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply06 Jun 2022, 12:11
Official
Good day Evette B,
Thank you for taking our call and allowing us to assist with your query.
As per the conversation, the breakdown of the outstanding amount will be sent to you, kindly reply with the proof of payment as stated.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Thank you for taking our call and allowing us to assist with your query.
As per the conversation, the breakdown of the outstanding amount will be sent to you, kindly reply with the proof of payment as stated.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
06 Jun 2022, 13:31Good day Evette B
We can confirm that management was in contact with you as requested.
Necessary credits will be credited to you as advised.
Please note that for credit to be processed it takes 14-21 days for it to be credited in to your account.
Assuring you of our best intentions at all times.
Regards
Customer Care Department
***
We can confirm that management was in contact with you as requested.
Necessary credits will be credited to you as advised.
Please note that for credit to be processed it takes 14-21 days for it to be credited in to your account.
Assuring you of our best intentions at all times.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply06 Jun 2022, 13:31
Official
Good day Evette B
We can confirm that management was in contact with you as requested.
Necessary credits will be credited to you as advised.
Please note that for credit to be processed it takes 14-21 days for it to be credited in to your account.
Assuring you of our best intentions at all times.
Regards
Customer Care Department
***
We can confirm that management was in contact with you as requested.
Necessary credits will be credited to you as advised.
Please note that for credit to be processed it takes 14-21 days for it to be credited in to your account.
Assuring you of our best intentions at all times.
Regards
Customer Care Department
***