No service

The company is of substandard service The issues. 1 sales department called and sold me on a product that provided more service for less money R199.00 reference ***4 this is December 2025 2. I never received the this product contacted customer care the lady assured me that the unit is upgraded electronically and that all relevant documentation Jan 2026 3. Account received ***6 for R524.36 4. Tried to call accounts no answer as held on for half an hour air time is up 5 WhatsApp the company reference ***8 Company sends me an account again for R524.36 after I again stated it’s supposed to be R199