Hellopeter
Share Your Experience
DG
Dineo G

1 reviews | Active since Jul 2011

31 Aug 2018, 09:08

NO SERVICE AND HOLDING FOR A LOG TIME

I RENEWED MY MEMBERSHIP YESTERDAY WITH THEM AND THIS MORNING I RECEIVE AN EMAIL TO SAY ITS BEEN CANCELLED WITH IMMEDIATE EFFECT. I AM STILL HOLDING FOR SOMEONE TO ASSIST AND ITS BEEN 20 MIN AND STILL NO ONE. IT MAKES ME WONDER WHAT WILL HAPPEN IF GOD FORBID SOMETHING HAPPENS TO MY CAR AND I HAVE TO HOLD THIS LONG.

0
Replies (6)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply31 Aug 2018, 09:57
Official

Dear Dineo

We thank you for your post and acknowledge the contents thereof

I refer to our telephone conversation, and conform that you requested a call back after 2pm

We will make contact with you again at the requested time

Kind Regards

Thato Mashimbye

Customer Care Supervisor

Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply31 Aug 2018, 14:24
Official

Dear Dineo

We thank you for taking time to speak to our sales consultant

Kindly be advised that the re-activation of your unit is currently underway

Please do not hesitate to contact me directly should you require further assistance

Thank you

Kind Regards

Thato Mashimbye

Customer Care Supervisor

DG
Dineo G's update17 Sept 2018, 16:18
Reviewer Update
Good day I still haven't received any documents to detail the new contract. Please email me the documents. Now I just received an SMS like: Dear valued customer, your MiX Telematics account is currently in arrears, with an outstanding amount of R100.00. Please make urgent payment to FNB, acc ********** 4685 and use your cellphone number or your MiX account number as reference. Please email proof to ********** If payment has been made, please ignore this sms. Kind regards, MiX Telematics What is this, I'm very frustrated with this whole thing. From day one it's been a mess after mess
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply17 Sept 2018, 17:02
Official

Dear Dineo

Thank you for your post and for allowing me the opportunity to speak to you

We sincerely apologize for the inconvenience caused and assure you that this incident is not a reflection of our overall service level.

Please ignore the SMS as your debit order will go off on the 25th September 2018

Kindly be advised that I have forwarded the welcome pack to your email and have requested that the welcome for the additional services be forwarded to you soonest

I will remain in contact contact with you to ensure that this is resolved to your satisfaction

Please do not hesitate to contact me should you require further assistance.

Kind Regards

Thato Mashimbye

Customer Care Supervisor

DG
Dineo G's update29 Oct 2018, 10:24
Reviewer Update
Hi Thato I am still waiting for communication and paperwork. No panic button either, haaai I dont know
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply29 Oct 2018, 14:33
Official

Good Day Dineo

Thank you for taking time to speak to me

I refer to our conversation and confirm that a welcome pack has been sent to you

Thank you

Kind Regards

Thato Mashimbye

Customer Care