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EM
Elzet M

1 reviews | Active since May 2022

14 Nov 2025, 10:05

No service

... I wanted to cancel my subscription and go to netstar as there is no client service or assistance at Matrix.... Then they tell me I need to pay basically a years installement upfront for both cars.

I decide to not cancel but rather upgrade the 1 car with a logbook tracker for SARS - this is quite urgent as my husband works on Commission... But after attempting to call, email ALL the departments. NO one is getting back to me. I even asked for a call back on the webiste..... usually that's within minutes. Nada. nothing. I cannot believe this is the type of client service you are providing.

0
Replies (3)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply14 Nov 2025, 10:13
Official
Good morning Elzet Mostert,

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.

Please anticipate feedback shortly.

Regards,
Customer Care Department
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EM
Elzet M's update14 Nov 2025, 10:14
Reviewer Update
Wow - within 5 minutes I can get a reply on HelloPeter but after days no feedback on email? Makes total sense.
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply17 Nov 2025, 10:37
Official
 
Good morning Elzet Mostert,

Thank you for your submission.

Kindly refer to your emails, we have responded accordingly.


Regards,
Customer Care Department
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