No service

5Th Jan 2016 was hijacked at my drive way. Thato reported to Matrix and they cooperated with him. I then called and they assured me that they will contact Thato when they need help. I then check Thato he said he has found the car himself and called Matrix for help. They told him that the car was tracked at Zonkizizwe while Thato spotted it at Reigerpark. They then said he must stop wasting their time drop the call.<br> Next day I call Matrix for feedback spoke to M. Horrocks who said he is going to investigate and come back. He didn't come back to me till I called him again, he promise to get back and never did. <br> Next day a called Sandy at their customer service and she transferred me to D.Muller he first tested my tracker and found it was working properly as he can locate my car. Danial said he will investigate the matter and come back to me why they had false location of the car and what happened on the day. I am still waiting for the feedback till now. Matrix statement says \ Right by your side"they were not at my side when I needed them most. I have been a customer since 2006 never ask help paying for service that will fail me when I needed most. """