MC
Melvyn C
1 reviews | Active since Jun 2012
01 Nov 2022, 10:03
No Service
Installed a new unit in one of my vehicles and upgraded the units in 2 other vehicles. What the sales consultant told me and sold me is different to what I got. suddenly my trip tracking has stopped working. Vehicles are shown at other spots to where they actually are and they have put through an astronomical debit order no where near the correct debit amount. Worst of all I have tried contacting them by phone, by email, Whatsapp and Facebook. Absolutely no responses. I have been a loyal customer for past 3 or so years. Do they really exist?
Helpful (0)
Replies (4)0
Replies (4)
Matrix Vehicle Tracking's replyOfficial
01 Nov 2022, 16:34Good day Melvyn C,
Thank you for taking our call today. A manager will contact you as per your request.
Regards,
Customer Care Department
***
Thank you for taking our call today. A manager will contact you as per your request.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply01 Nov 2022, 16:34
Official
Good day Melvyn C,
Thank you for taking our call today. A manager will contact you as per your request.
Regards,
Customer Care Department
***
Thank you for taking our call today. A manager will contact you as per your request.
Regards,
Customer Care Department
***
MC
Melvyn C's updateReviewer Update
02 Nov 2022, 13:47Thank you for putting a manager in touch with me. She called me at 7h39 this morning and seemed to grasp my concerns and complaint. She resolved one portion of the issue and was going to call me back at 9am. I had to rush to another venue as i needed to be on my PC where I look at Matrix app. I unfortunately have not heard back from her yet.
MC
Melvyn C's update02 Nov 2022, 13:47
Reviewer Update
Thank you for putting a manager in touch with me. She called me at 7h39 this morning and seemed to grasp my concerns and complaint. She resolved one portion of the issue and was going to call me back at 9am. I had to rush to another venue as i needed to be on my PC where I look at Matrix app. I unfortunately have not heard back from her yet.
MC
Melvyn C's updateReviewer Update
08 Nov 2022, 10:42I have been contacted by Lesego by telephone and Evelyn by mail. The issues are not resolved. I am hoping that we can resolve these issues before I choose a different provider. I cancelled my debit order and returned the incorrect debit order in order to get this matter resolved. I asked Lesego to send me a corrected account statement in order to bring the account up to date but this has not come through yet.
MC
Melvyn C's update08 Nov 2022, 10:42
Reviewer Update
I have been contacted by Lesego by telephone and Evelyn by mail. The issues are not resolved. I am hoping that we can resolve these issues before I choose a different provider. I cancelled my debit order and returned the incorrect debit order in order to get this matter resolved. I asked Lesego to send me a corrected account statement in order to bring the account up to date but this has not come through yet.
MC
Melvyn C's updateReviewer Update
28 Nov 2022, 10:47Almost a month on and Lesego has resolved the installed units side of things but the Accounts Department has not resolved the account despite Lesego referring it to the manage r some time back already. Once again emails are not being responded to.
MC
Melvyn C's update28 Nov 2022, 10:47
Reviewer Update
Almost a month on and Lesego has resolved the installed units side of things but the Accounts Department has not resolved the account despite Lesego referring it to the manage r some time back already. Once again emails are not being responded to.