GR
Glen R
1 reviews | Active since Nov 2019
02 Mar 2022, 15:05
No Service
Hi I cancelled my Matrix contract in early December . I am still being debited. I have sent numerous e mails asking them to cancel ,all I get is a reference number which does not seem to matter much. Have tried calling but all one does is hold on for ever.
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Matrix Vehicle Tracking's replyOfficial
02 Mar 2022, 16:11Good Day Glen R
We can confirm that an agent did get in contact with you and cancellation has been processed.
Confirmation has been forwarded to you by email and credits have been processed .
Please be advised that it does take 14-21 days for credits to be approved .
We do apologize for any inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that an agent did get in contact with you and cancellation has been processed.
Confirmation has been forwarded to you by email and credits have been processed .
Please be advised that it does take 14-21 days for credits to be approved .
We do apologize for any inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply02 Mar 2022, 16:11
Official
Good Day Glen R
We can confirm that an agent did get in contact with you and cancellation has been processed.
Confirmation has been forwarded to you by email and credits have been processed .
Please be advised that it does take 14-21 days for credits to be approved .
We do apologize for any inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that an agent did get in contact with you and cancellation has been processed.
Confirmation has been forwarded to you by email and credits have been processed .
Please be advised that it does take 14-21 days for credits to be approved .
We do apologize for any inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***