CB
Charles B
1 reviews | Active since Sept 2012
05 May 2015, 14:22
No service
I requested an upgrade for my current unit on and still sitting with a device that is not active. I have requested a confirmation of the new subscription and it seems no one knows how much I'm going to be billed.<br> Today all I got was emails from a Noreply address stating \Your case number has been rescheduled for 05.05.2015 with Mobile Auto Installations. "<br> Who arranged and confirmed to reschedule is a mystery to me. <br> Everyone gives you empty promises and in the meantime I have no service! How do I trust that my goods will be secured by such as service provider that cannot communicate with it's customers??? """
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Matrix Vehicle Tracking's replyOfficial
05 May 2015, 16:04Hello The Napster,
Thank you for alerting us to your concerns.
We can confirm your device is functional and working as it should and final checks can be done after 16:00 when you are free. Please also ignore the email that was sent to you today as it was sent in error.
Your monthly subscriptions have also been confirmed with you.
Should you have any further concerns please contact me on
Gregory Hall
Junior Manager Operations
Tel +27 (0) 11 ***
Fax +27 (0) 11 ***
***
www.mixtelematics.co.za
Thank you for alerting us to your concerns.
We can confirm your device is functional and working as it should and final checks can be done after 16:00 when you are free. Please also ignore the email that was sent to you today as it was sent in error.
Your monthly subscriptions have also been confirmed with you.
Should you have any further concerns please contact me on
Gregory Hall
Junior Manager Operations
Tel +27 (0) 11 ***
Fax +27 (0) 11 ***
***
www.mixtelematics.co.za
Matrix Vehicle Tracking's reply05 May 2015, 16:04
Official
Hello The Napster,
Thank you for alerting us to your concerns.
We can confirm your device is functional and working as it should and final checks can be done after 16:00 when you are free. Please also ignore the email that was sent to you today as it was sent in error.
Your monthly subscriptions have also been confirmed with you.
Should you have any further concerns please contact me on
Gregory Hall
Junior Manager Operations
Tel +27 (0) 11 ***
Fax +27 (0) 11 ***
***
www.mixtelematics.co.za
Thank you for alerting us to your concerns.
We can confirm your device is functional and working as it should and final checks can be done after 16:00 when you are free. Please also ignore the email that was sent to you today as it was sent in error.
Your monthly subscriptions have also been confirmed with you.
Should you have any further concerns please contact me on
Gregory Hall
Junior Manager Operations
Tel +27 (0) 11 ***
Fax +27 (0) 11 ***
***
www.mixtelematics.co.za