MG
Madelein G
1 reviews | Active since Mar 2013
07 Oct 2022, 16:51
NO Service
We have been trying to cancel our Beame cover on our bike for 2 months - Just trying to test if the Beame was active every month never realized as these people don't answer any calls and try and leave your number for a call back - NEVER happened. Only when we returned the payment, did they make contact VERY quicky via an sms. So, we pay the amount, get sent an email address to write the cancellation letter and the email address does not exist!! So we back to Square one.
Helpful (0)
Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
10 Oct 2022, 12:58Good day Madelein V,
Thank you for affording us the opportunity to assist.
We can confirm that an agent has assisted with your concern and provided the settlement amount on the account.
Regards,
Customer Care Department
***
Thank you for affording us the opportunity to assist.
We can confirm that an agent has assisted with your concern and provided the settlement amount on the account.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply10 Oct 2022, 12:58
Official
Good day Madelein V,
Thank you for affording us the opportunity to assist.
We can confirm that an agent has assisted with your concern and provided the settlement amount on the account.
Regards,
Customer Care Department
***
Thank you for affording us the opportunity to assist.
We can confirm that an agent has assisted with your concern and provided the settlement amount on the account.
Regards,
Customer Care Department
***
MG
Madelein G's updateReviewer Update
11 Oct 2022, 11:12Morning Customer Care
With regards to your reply yesterday - it seems this is the only platform where we can communicate with you. Yes, we received a settlement amount from MiX Telematics just after your reply BUT we already made the payment for the month of October and the settlement figure you emailed include October as well? We phoned 4 times this morning again and still no one picks up the call in your offices. How do we sort this cancellation with you if we cannot get hold of Mix Telematics?
With regards to your reply yesterday - it seems this is the only platform where we can communicate with you. Yes, we received a settlement amount from MiX Telematics just after your reply BUT we already made the payment for the month of October and the settlement figure you emailed include October as well? We phoned 4 times this morning again and still no one picks up the call in your offices. How do we sort this cancellation with you if we cannot get hold of Mix Telematics?
MG
Madelein G's update11 Oct 2022, 11:12
Reviewer Update
Morning Customer Care
With regards to your reply yesterday - it seems this is the only platform where we can communicate with you. Yes, we received a settlement amount from MiX Telematics just after your reply BUT we already made the payment for the month of October and the settlement figure you emailed include October as well? We phoned 4 times this morning again and still no one picks up the call in your offices. How do we sort this cancellation with you if we cannot get hold of Mix Telematics?
With regards to your reply yesterday - it seems this is the only platform where we can communicate with you. Yes, we received a settlement amount from MiX Telematics just after your reply BUT we already made the payment for the month of October and the settlement figure you emailed include October as well? We phoned 4 times this morning again and still no one picks up the call in your offices. How do we sort this cancellation with you if we cannot get hold of Mix Telematics?
Matrix Vehicle Tracking's replyOfficial
11 Oct 2022, 11:58 Good day Madelein V,
Thank you for the feedback. We can confirm that an agent has provided you with an updated amount.
Regards,
Customer Care Department
***
Thank you for the feedback. We can confirm that an agent has provided you with an updated amount.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply11 Oct 2022, 11:58
Official
Good day Madelein V,
Thank you for the feedback. We can confirm that an agent has provided you with an updated amount.
Regards,
Customer Care Department
***
Thank you for the feedback. We can confirm that an agent has provided you with an updated amount.
Regards,
Customer Care Department
***