SF
Sheryce F
1 reviews | Active since Jul 2021
04 Jul 2021, 06:54
NO SERIVCE WHAT SO EVER
Never in my life have i seen such PATHETIC CUSTOMER SERVICE!!!
I sent a email on the 7 May 2021 as i sold my ford ranger and needed the BEAME device to be cancelled. I the spoke to a custimer service agent the first week of June and she advised that i needed to give 30 days notice so it would be done after the 7 June 2021, which i understood. Now it is the 2 July 2021 and stoll i am being billed for the Ford rangers device. I left a message for your cancellations department last week to contact me after speaking to a very rude man in the accounts department and i am still waiting for someone to call me!!!
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Replies (1)
Matrix Vehicle Tracking's replyOfficial
05 Jul 2021, 08:54Good Day Sheryce F
We have been trying to get in contact with you but have been unsuccessful.
Your request to cancel has been processed and confirmation has been forwarded to you.
Credits have been processed for the months June and July.
We do apologize for the delay in processing your request.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We have been trying to get in contact with you but have been unsuccessful.
Your request to cancel has been processed and confirmation has been forwarded to you.
Credits have been processed for the months June and July.
We do apologize for the delay in processing your request.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply05 Jul 2021, 08:54
Official
Good Day Sheryce F
We have been trying to get in contact with you but have been unsuccessful.
Your request to cancel has been processed and confirmation has been forwarded to you.
Credits have been processed for the months June and July.
We do apologize for the delay in processing your request.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We have been trying to get in contact with you but have been unsuccessful.
Your request to cancel has been processed and confirmation has been forwarded to you.
Credits have been processed for the months June and July.
We do apologize for the delay in processing your request.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***