No sense of customer service!

In Dec 2014 I logged 2 complaints on HelloPeter pertaining to poor service.Every time you guys are quick to respond so as to create the perception to the public that you are working on resolving the query & you \sincerely apologise"but this is nothing more than a public relations exercise.My complaint centres around your early warning system - I've been having issues with the smartphone app (occasionally it refuses to arm or disarm and I even got an error before saying the service cannot be enabled and I must contact customer care).Your call centre said I must use the sms service instead (at my own cost).Even that doesn't work.Although my smses get delivered you still don't arm my unit.I spoke to 2 managers on 30/12/14"