No response to upgrade of service

Item: Matrix Vehicle Tracking
Rating: 1
Author: Monica L

I sent an email on 4 April to find out about upgrading my tracking system so that I can also track my car. But no response....... is that there quality of service??

Helpful (0)

Replies (3)

Matrix Vehicle Tracking's replyOfficial

13 Jun 2024, 07:20

Good Day Monica Longhurst ,

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.

Please anticipate feedback shortly.

Regards,
Customer Care Department
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Matrix Vehicle Tracking's reply13 Jun 2024, 07:20

Official

Good Day Monica Longhurst ,

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.

Please anticipate feedback shortly.

Regards,
Customer Care Department
***

Monica L's updateReviewer Update

13 Jun 2024, 10:03

Thank you very much for your reply and sorting out my issue.

Monica L's update13 Jun 2024, 10:03

Reviewer Update

Thank you very much for your reply and sorting out my issue.

Matrix Vehicle Tracking's replyOfficial

13 Jun 2024, 10:27

Good Day Monica Longhurst,

Thank you for notifying us of this issue.

We acknowledge that our Client Service Consultant has reached out to you and resolved your concern and also confirmed the booking arrangements.

Regards,
Customer Care Department
***

Matrix Vehicle Tracking's reply13 Jun 2024, 10:27

Official

Regards,
Customer Care Department
***