No response to query over premium increase
It seems this business only understands hellopeter complaints. When I try to contact them via normal channels I get no response. I see that you have increased the my premium. I want to know why that is as we have not reached 1 year of the account being active yet for you to charge me an annual increase. I await your explanation.
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Matrix Vehicle Tracking's replyOfficial
07 Jun 2021, 09:51Good day Ashlyn N,
Thank you for affording me the opportunity to converse with you this morning.
Kindly note that your query has been escalated to the Credit Control Department and feedback will be provided to you through e-mail as per your request.
Trust that you will have a fantastic day and feel free to contact us for any future queries or concerns.
Regards,
Suntré Smal
Consumer Services Manager
***
Thank you for affording me the opportunity to converse with you this morning.
Kindly note that your query has been escalated to the Credit Control Department and feedback will be provided to you through e-mail as per your request.
Trust that you will have a fantastic day and feel free to contact us for any future queries or concerns.
Regards,
Suntré Smal
Consumer Services Manager
***
Matrix Vehicle Tracking's reply07 Jun 2021, 09:51
Official
Good day Ashlyn N,
Thank you for affording me the opportunity to converse with you this morning.
Kindly note that your query has been escalated to the Credit Control Department and feedback will be provided to you through e-mail as per your request.
Trust that you will have a fantastic day and feel free to contact us for any future queries or concerns.
Regards,
Suntré Smal
Consumer Services Manager
***
Thank you for affording me the opportunity to converse with you this morning.
Kindly note that your query has been escalated to the Credit Control Department and feedback will be provided to you through e-mail as per your request.
Trust that you will have a fantastic day and feel free to contact us for any future queries or concerns.
Regards,
Suntré Smal
Consumer Services Manager
***