No response to emails, no return phone calls, incorrect billing - issues since July'25

The Matrix unit i had in my vehicle was older than years and was affecting my vehicle battery. I sent emails to Matrix, tried calling and left messages but no-one got back to me. I eventually contacted a fitment centre who assisted me and within a week and a half (they also had to wait for Matrix) the unit was successfully swopped. I received a call from Matrix (Theresa in customer care) after the fitment centre called them and she confirmed that the new unit price would be R199 pm. The unit swop was done on 31/07/2025; i received my account this morning and the charges for August are R278... the debit order goes off tonight, 01/09/2025...

I have spent the morning trying to contact Matrix - again unsuccessfully. Calls through the switchboard get transferred to extensions that are left unanswered; voice messages are not returned, using the keypad options when calling also result in no answer and emails are just ignored.

I cannot stop the debit order as my daughter's vehicle is on my account so I am going to be "******" by a company that was an absolute standout in the industry years before but has sadly become absolutely rotten with no pride in customer service / care.

I shudder to think what would happen if I ever needed to get hold of them in and emergency situation.