aM
ayanda M
1 reviews | Active since Apr 2018
28 Jul 2022, 13:21
No response from Mix Telematics!!!
I am so disappointed in the level of service I have received..
What can i do to get a simple response from Matrix..my account is in arrears , I’ve made payment and my payment is NEVER allocated correctly..I sent proof of payment requesting for the payment to be allocated correctly..I’ve been receiving SMS from Matix that I don’t understand..I have requested for an agent to call me to explain the SMS.
I still haven’t received any response if my funds have been allocated? I still haven’t received any call back .. I haven’t received any response from matrix about my query on HOW MUCH IS OUTSTANDING ON MY ACCOUNT .. WHAT DO I HAVE TO DO TO RECEIVE FEEDBACK ON MY QUERY… The only thing matrix did was to send my account to legal ,without allocating my payment CORRECTLY!!!!!
Helpful (0)
Replies (6)0
Replies (6)
Matrix Vehicle Tracking's replyOfficial
28 Jul 2022, 16:25Good Day Ayanda M
Thank you for taking our call and allowing us the opportunity to assist with your query.
Please note that your cancellation request has been processed as requested and confirmation thereof has been emailed to you.
Kindly be advised that you are still liable for the outstanding balance on your account as discussed with Credit Control Department.
Regards
Customer Care Department
***
Thank you for taking our call and allowing us the opportunity to assist with your query.
Please note that your cancellation request has been processed as requested and confirmation thereof has been emailed to you.
Kindly be advised that you are still liable for the outstanding balance on your account as discussed with Credit Control Department.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply28 Jul 2022, 16:25
Official
Good Day Ayanda M
Thank you for taking our call and allowing us the opportunity to assist with your query.
Please note that your cancellation request has been processed as requested and confirmation thereof has been emailed to you.
Kindly be advised that you are still liable for the outstanding balance on your account as discussed with Credit Control Department.
Regards
Customer Care Department
***
Thank you for taking our call and allowing us the opportunity to assist with your query.
Please note that your cancellation request has been processed as requested and confirmation thereof has been emailed to you.
Kindly be advised that you are still liable for the outstanding balance on your account as discussed with Credit Control Department.
Regards
Customer Care Department
***
aM
ayanda M's updateReviewer Update
28 Jul 2022, 21:27The worse customer service I’ve received from Phumzile ( retention) and Trevor ( “customer care”)
I’ve been sending emails to MIX telematics from the 26th of June with NO RESPONSE..
On the 30 June I sent an email to debtors and legal to advise me on the procedure on how to cancel my tracker account ..STILL NO RESPONSE..
Today ,I received a call from rose who then transferred me to Phumzile .Phumzile advised me on how to cancel my account and also mentioned that it will be cancelled effectively 31st August.
I told her about the email I sent to debtors and legal enquiring on the procedure on how to cancel my tracker which I didn’t receive FEEDBACK..she “BASICALLY” told me that the email was sent to the wrong department and it’s not her fault that debtors or legal didn’t forward it to the correct department ...Phumzile lacked customer service..The tone in Phumzile’s voice revealed that she couldn’t care less..
I then spoke to Trevor who also couldn’t care less ..The only thing that Trevor did was to waste my air time while telling me that he’s
Avaya telephone doesn’t make out going calls and he can’t send a request to Phumzile to call me back..
Trevor kept on wasting my air time and time ..
I also spoke to Nicole who was able to handle my situation..Phumzile and Trevor could learn from Nicole how to address clients..
I commend Nicole for her customer service..
NB please listen to all the call recordings.
I would like someone to go through my trail of email and answer the following:
Why didn’t I get a response on my email on the procedure to cancel my account? Actually on all my emails .
If my email was received by the wrong department, aren’t they supposed to forward it to the right department.( as a customer I do not know which department process what )
My account should be cancel effectively 31 July and I will be accountable for any outstanding amount until
the 31 July ..
I’ve been sending emails to MIX telematics from the 26th of June with NO RESPONSE..
On the 30 June I sent an email to debtors and legal to advise me on the procedure on how to cancel my tracker account ..STILL NO RESPONSE..
Today ,I received a call from rose who then transferred me to Phumzile .Phumzile advised me on how to cancel my account and also mentioned that it will be cancelled effectively 31st August.
I told her about the email I sent to debtors and legal enquiring on the procedure on how to cancel my tracker which I didn’t receive FEEDBACK..she “BASICALLY” told me that the email was sent to the wrong department and it’s not her fault that debtors or legal didn’t forward it to the correct department ...Phumzile lacked customer service..The tone in Phumzile’s voice revealed that she couldn’t care less..
I then spoke to Trevor who also couldn’t care less ..The only thing that Trevor did was to waste my air time while telling me that he’s
Avaya telephone doesn’t make out going calls and he can’t send a request to Phumzile to call me back..
Trevor kept on wasting my air time and time ..
I also spoke to Nicole who was able to handle my situation..Phumzile and Trevor could learn from Nicole how to address clients..
I commend Nicole for her customer service..
NB please listen to all the call recordings.
I would like someone to go through my trail of email and answer the following:
Why didn’t I get a response on my email on the procedure to cancel my account? Actually on all my emails .
If my email was received by the wrong department, aren’t they supposed to forward it to the right department.( as a customer I do not know which department process what )
My account should be cancel effectively 31 July and I will be accountable for any outstanding amount until
the 31 July ..
aM
ayanda M's update28 Jul 2022, 21:27
Reviewer Update
The worse customer service I’ve received from Phumzile ( retention) and Trevor ( “customer care”)
I’ve been sending emails to MIX telematics from the 26th of June with NO RESPONSE..
On the 30 June I sent an email to debtors and legal to advise me on the procedure on how to cancel my tracker account ..STILL NO RESPONSE..
Today ,I received a call from rose who then transferred me to Phumzile .Phumzile advised me on how to cancel my account and also mentioned that it will be cancelled effectively 31st August.
I told her about the email I sent to debtors and legal enquiring on the procedure on how to cancel my tracker which I didn’t receive FEEDBACK..she “BASICALLY” told me that the email was sent to the wrong department and it’s not her fault that debtors or legal didn’t forward it to the correct department ...Phumzile lacked customer service..The tone in Phumzile’s voice revealed that she couldn’t care less..
I then spoke to Trevor who also couldn’t care less ..The only thing that Trevor did was to waste my air time while telling me that he’s
Avaya telephone doesn’t make out going calls and he can’t send a request to Phumzile to call me back..
Trevor kept on wasting my air time and time ..
I also spoke to Nicole who was able to handle my situation..Phumzile and Trevor could learn from Nicole how to address clients..
I commend Nicole for her customer service..
NB please listen to all the call recordings.
I would like someone to go through my trail of email and answer the following:
Why didn’t I get a response on my email on the procedure to cancel my account? Actually on all my emails .
If my email was received by the wrong department, aren’t they supposed to forward it to the right department.( as a customer I do not know which department process what )
My account should be cancel effectively 31 July and I will be accountable for any outstanding amount until
the 31 July ..
I’ve been sending emails to MIX telematics from the 26th of June with NO RESPONSE..
On the 30 June I sent an email to debtors and legal to advise me on the procedure on how to cancel my tracker account ..STILL NO RESPONSE..
Today ,I received a call from rose who then transferred me to Phumzile .Phumzile advised me on how to cancel my account and also mentioned that it will be cancelled effectively 31st August.
I told her about the email I sent to debtors and legal enquiring on the procedure on how to cancel my tracker which I didn’t receive FEEDBACK..she “BASICALLY” told me that the email was sent to the wrong department and it’s not her fault that debtors or legal didn’t forward it to the correct department ...Phumzile lacked customer service..The tone in Phumzile’s voice revealed that she couldn’t care less..
I then spoke to Trevor who also couldn’t care less ..The only thing that Trevor did was to waste my air time while telling me that he’s
Avaya telephone doesn’t make out going calls and he can’t send a request to Phumzile to call me back..
Trevor kept on wasting my air time and time ..
I also spoke to Nicole who was able to handle my situation..Phumzile and Trevor could learn from Nicole how to address clients..
I commend Nicole for her customer service..
NB please listen to all the call recordings.
I would like someone to go through my trail of email and answer the following:
Why didn’t I get a response on my email on the procedure to cancel my account? Actually on all my emails .
If my email was received by the wrong department, aren’t they supposed to forward it to the right department.( as a customer I do not know which department process what )
My account should be cancel effectively 31 July and I will be accountable for any outstanding amount until
the 31 July ..
Matrix Vehicle Tracking's replyOfficial
29 Jul 2022, 08:50Good day Ayanda M,
Thank you for highlighting your concerns.
Kindly be advised that you are still liable for the outstanding balance on your account as discussed with Credit Control Department.
Regards
Customer Care Department
***
Thank you for highlighting your concerns.
Kindly be advised that you are still liable for the outstanding balance on your account as discussed with Credit Control Department.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply29 Jul 2022, 08:50
Official
Good day Ayanda M,
Thank you for highlighting your concerns.
Kindly be advised that you are still liable for the outstanding balance on your account as discussed with Credit Control Department.
Regards
Customer Care Department
***
Thank you for highlighting your concerns.
Kindly be advised that you are still liable for the outstanding balance on your account as discussed with Credit Control Department.
Regards
Customer Care Department
***
aM
ayanda M's updateReviewer Update
29 Jul 2022, 09:58I AM AWARE THAT I AM LIABLE FOR THE OUTSTANDING BALANCE ..
Please don’t send a response if you are going to repeat what I said myself…
MY REQUEST WAS TO GET THIS CANCELLED EFFECTIVELY 31 JULY…
Why didn’t I get a response on my email on the procedure to cancel my account?
If my email was received by the wrong department, aren’t they supposed to forward it to the right department.( as a customer I do not know which department process what)??
Please don’t send a response if you are going to repeat what I said myself…
MY REQUEST WAS TO GET THIS CANCELLED EFFECTIVELY 31 JULY…
Why didn’t I get a response on my email on the procedure to cancel my account?
If my email was received by the wrong department, aren’t they supposed to forward it to the right department.( as a customer I do not know which department process what)??
aM
ayanda M's update29 Jul 2022, 09:58
Reviewer Update
I AM AWARE THAT I AM LIABLE FOR THE OUTSTANDING BALANCE ..
Please don’t send a response if you are going to repeat what I said myself…
MY REQUEST WAS TO GET THIS CANCELLED EFFECTIVELY 31 JULY…
Why didn’t I get a response on my email on the procedure to cancel my account?
If my email was received by the wrong department, aren’t they supposed to forward it to the right department.( as a customer I do not know which department process what)??
Please don’t send a response if you are going to repeat what I said myself…
MY REQUEST WAS TO GET THIS CANCELLED EFFECTIVELY 31 JULY…
Why didn’t I get a response on my email on the procedure to cancel my account?
If my email was received by the wrong department, aren’t they supposed to forward it to the right department.( as a customer I do not know which department process what)??
Matrix Vehicle Tracking's replyOfficial
29 Jul 2022, 14:50Good day Ayanda M,
Whilst we apologise for the inconvenience of sending the request to the incorrect department, we have attended to the matter internally and procedures have been put in place to avoid future occurances.
Thank you for raising your concern.
Regards
Customer Care Department
***
Whilst we apologise for the inconvenience of sending the request to the incorrect department, we have attended to the matter internally and procedures have been put in place to avoid future occurances.
Thank you for raising your concern.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply29 Jul 2022, 14:50
Official
Good day Ayanda M,
Whilst we apologise for the inconvenience of sending the request to the incorrect department, we have attended to the matter internally and procedures have been put in place to avoid future occurances.
Thank you for raising your concern.
Regards
Customer Care Department
***
Whilst we apologise for the inconvenience of sending the request to the incorrect department, we have attended to the matter internally and procedures have been put in place to avoid future occurances.
Thank you for raising your concern.
Regards
Customer Care Department
***
aM
ayanda M's updateReviewer Update
29 Jul 2022, 22:16My request is still not processed..
CANCEL MY TRACKER EFFECTIVELY 31JULY ..
And yes I’m liable for outstanding debt UNTIL 31 July..
Why is it so difficult to cancel this tracker effectively 31st July ?
CANCEL MY TRACKER EFFECTIVELY 31JULY ..
And yes I’m liable for outstanding debt UNTIL 31 July..
Why is it so difficult to cancel this tracker effectively 31st July ?
aM
ayanda M's update29 Jul 2022, 22:16
Reviewer Update
My request is still not processed..
CANCEL MY TRACKER EFFECTIVELY 31JULY ..
And yes I’m liable for outstanding debt UNTIL 31 July..
Why is it so difficult to cancel this tracker effectively 31st July ?
CANCEL MY TRACKER EFFECTIVELY 31JULY ..
And yes I’m liable for outstanding debt UNTIL 31 July..
Why is it so difficult to cancel this tracker effectively 31st July ?