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Anita L
1 reviews | Active since May 2019
12 Oct 2022, 08:52
No Response from Matrix
I have written various emails form March this year to both the debtors and cancellations departments. The only response I get is a case number to say that they have received my email. I have tried call them but the phone just rings and rings and then you get cut off. can someone from the cancellations team please contact me so we can close this account.
Helpful (0)
Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
12 Oct 2022, 13:16Good day Anita L,
Thank you for affording us the opportunity to assist.
We can confirm that the cancellation has been processed and a credit prepared for the incorrect billing.
Regards,
Customer Care Department
***
Thank you for affording us the opportunity to assist.
We can confirm that the cancellation has been processed and a credit prepared for the incorrect billing.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply12 Oct 2022, 13:16
Official
Good day Anita L,
Thank you for affording us the opportunity to assist.
We can confirm that the cancellation has been processed and a credit prepared for the incorrect billing.
Regards,
Customer Care Department
***
Thank you for affording us the opportunity to assist.
We can confirm that the cancellation has been processed and a credit prepared for the incorrect billing.
Regards,
Customer Care Department
***
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Anita L's updateReviewer Update
14 Oct 2022, 17:27I received this email today after being told that I would be credited for the incorrect billing. Now you want R0.23 from me. This is just ridiculous. Please sort this out and ensure I get a nil balance.image.jpeg 276.33 KB
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Anita L's update14 Oct 2022, 17:27
Reviewer Update
I received this email today after being told that I would be credited for the incorrect billing. Now you want R0.23 from me. This is just ridiculous. Please sort this out and ensure I get a nil balance.image.jpeg 276.33 KB
Matrix Vehicle Tracking's replyOfficial
17 Oct 2022, 09:07Good day Anita L,
Kindly accept our apologies for the inconvenience. The amount has been written off and a R0.00 balance statement will be sent to you,
Regards,
Customer Care Department
***
Kindly accept our apologies for the inconvenience. The amount has been written off and a R0.00 balance statement will be sent to you,
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply17 Oct 2022, 09:07
Official
Good day Anita L,
Kindly accept our apologies for the inconvenience. The amount has been written off and a R0.00 balance statement will be sent to you,
Regards,
Customer Care Department
***
Kindly accept our apologies for the inconvenience. The amount has been written off and a R0.00 balance statement will be sent to you,
Regards,
Customer Care Department
***