HN
Humbulani N
1 reviews | Active since Mar 2012
15 Apr 2020, 16:16
No Response from Customer Service
I have been trying to get a hold of the Matrix call center for over 2 weeks in order to update my banking details without any success. At one point I was on hold for 56 minutes with no response, I ended up hanging up. As much as we are under Lockdown, Matrix needs to have skeleton staff working so that they can service us customers. This is really pathetic and unacceptable, if the banking details are not updated by end of April the debit order will be unsuccessful and I will have to move to one of your competitors by the 1st May.
Helpful (0)
Replies (4)0
Replies (4)
Matrix Vehicle Tracking's replyOfficial
16 Apr 2020, 08:19Good Day Humbulani N
We have been trying to get in contact with you.
Please provide with appropriate time or an alternative number to call you on.
Regards,
Kaya Payi
Customer Care Department
***
We have been trying to get in contact with you.
Please provide with appropriate time or an alternative number to call you on.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply16 Apr 2020, 08:19
Official
Good Day Humbulani N
We have been trying to get in contact with you.
Please provide with appropriate time or an alternative number to call you on.
Regards,
Kaya Payi
Customer Care Department
***
We have been trying to get in contact with you.
Please provide with appropriate time or an alternative number to call you on.
Regards,
Kaya Payi
Customer Care Department
***
HN
Humbulani N's updateReviewer Update
16 Apr 2020, 08:25Please call me on ***, if there's no answer please leave a voice message so that I can get back to you. I'm a available anytime from 08:00 am. Thanks
HN
Humbulani N's update16 Apr 2020, 08:25
Reviewer Update
Please call me on ***, if there's no answer please leave a voice message so that I can get back to you. I'm a available anytime from 08:00 am. Thanks
HN
Humbulani N's updateReviewer Update
16 Apr 2020, 08:34Situation resolved. Thank you
HN
Humbulani N's update16 Apr 2020, 08:34
Reviewer Update
Situation resolved. Thank you
Matrix Vehicle Tracking's replyOfficial
16 Apr 2020, 08:38Good Day Humbulani N
We can confirm that your banking details have been updated and your issue has been sorted.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that your banking details have been updated and your issue has been sorted.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply16 Apr 2020, 08:38
Official
Good Day Humbulani N
We can confirm that your banking details have been updated and your issue has been sorted.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that your banking details have been updated and your issue has been sorted.
Regards,
Kaya Payi
Customer Care Department
***