1 reviews | Active since May 2016
No response from cancellations team
<p>I have been trying to get through to the cancellations team at Mix Telematics to give notice to cancel my contract. On the telephone the call centre insist that I write an e-mail. Emails are never responded to. I have sent three e-mails in the last week and received the following case numbers - ***1, ***4, ***6. Beyond these system generated case numbers no feedback from Mix Telematics.<br />I would appreciate a response as their tracking device has been faulty and their customer service not responsive and I want to switch to another service provider.</p>
Dear Sibogu
We thank you for your post and for allowing us the opportunity to assist.
We are saddened by your experience and assure you the matter will be investigated and corrective action taken.
I refer to your telephonic discussion with our Customer Retentions Department and again confirm that your request has been processed.
Confirmation will be sent to you in writing shortly.
Please contact me directly should you require any assistance.
Kind regards
Thato Mashimbye
Tel +27 (0) 11 ***
Email ***
www.mixtelematics.com
Dear Sibogu
We thank you for your post and for allowing us the opportunity to assist.
We are saddened by your experience and assure you the matter will be investigated and corrective action taken.
I refer to your telephonic discussion with our Customer Retentions Department and again confirm that your request has been processed.
Confirmation will be sent to you in writing shortly.
Please contact me directly should you require any assistance.
Kind regards
Thato Mashimbye
Tel +27 (0) 11 ***
Email ***
www.mixtelematics.com