LP
Lilian P
1 reviews | Active since Mar 2021
14 Feb 2022, 13:28
No Response
I have been trying to contact Mix Telematics for 2 weeks and they are not responding. I have also contacted them to cancel my contract before it expires but that date is over due now. I will not pay the new contract fee!
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Matrix Vehicle Tracking's replyOfficial
14 Feb 2022, 16:33Good Day Lilian D
We can confirm that an agent did get in contact with you and has assisted concerning your request to cancel.
Please be advised that there is a 20 business day notice when cancelling, meaning February is your notice period.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that an agent did get in contact with you and has assisted concerning your request to cancel.
Please be advised that there is a 20 business day notice when cancelling, meaning February is your notice period.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply14 Feb 2022, 16:33
Official
Good Day Lilian D
We can confirm that an agent did get in contact with you and has assisted concerning your request to cancel.
Please be advised that there is a 20 business day notice when cancelling, meaning February is your notice period.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that an agent did get in contact with you and has assisted concerning your request to cancel.
Please be advised that there is a 20 business day notice when cancelling, meaning February is your notice period.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***